Tracy Miller

Experience

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  Enterprise Rent-A-Car

  Nov 1991 - Nov 2003

  Corporate Human Resource Manager

  Worked in the rental division from 1991 through 1996 as a Branch Manager, and then a City Rental Manager, overseeing five rental locations. In 1996, I became HR Manager for the Greater Michigan Group, facilitating HR responsibilities for all branches in the state of Michigan, excepting Southeast area (which includes Detroit.) In early 1999, I was promoted to Group HR Manager for Southern California, overseeing Generalist responsibilities throughout the San Diego, Los Angeles and Central Coast Rental, Leasing, Truck Rental and Car Sales operations. In late 2002, I was promoted to Corporate HR Manager in St. Louis, and oversaw Generalist, Recruiting and Training operations for the West Coast, including Arizona, Nevada, Oregon, Washington, California and Hawaii. Show less

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  Edward Jones

  Dec 2003 - Oct 2004

  Marketing Assistant
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  Midland Area Chamber of Commerce (MI)

  Nov 2004 - Apr 2013

  Director Of Communications

  Worked as both Membership Director and Communications Director. As MD, I was responsible for obtaining and retaining members, as well as helping to coordinate membership events. Hit a high of over 900 members, which was the highest number obtained to date at our organization. As CD, I was responsible for all marketing communications, as well as compiling our monthly print newsletter and weekly e-newsletter. Planned the annual meeting and golf outing.

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  Freeland Sportszone

  May 2011 - Jul 2018

  Spinning Instructor
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  Working Solutions

  Sept 2015 - Apr 2022

  A key member of the Program Success team focused on driving KPIs (particularly CX,) strong data analysis skills, and the ability to pivot quickly while assisting in the day-to-day operations of a fast-paced, client-focused BPO.Involved with all aspects of the client program/virtual call center managed by the Program Success team on an as-needed basis, including analytics, scheduling, invoicing, and client interaction.Proactively identify ways to improve program performance, achieve client business goals, and solve roadblocks and challenges as they arise.Motivate, educate and engage with a large, remote workforce to achieve client goals. Show less

  • Program Performance Specialist/Quality Improvement

    Oct 2018 - Apr 2022

  • Independent Agent

    Sept 2015 - Apr 2022
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  Spectrum Reach

  Apr 2022 - now

  Client Success Manager

  I manage a team of Account Planners and Coordinators who provide client support to the Michigan advertising Account Executives. I partner with our Local Sales Management team to assure that we are meeting the needs of our clients and sales professionals, to fulfill their linear and digital advertising objectives. Major duties and responsibilities include: • Coordinate teams in three different sales offices.• Review and adjust workloads as needed.• Understand and work to improve the workflow for all lines of business.• Understand all available sales products (TV and Digital advertising products)• Responsible for interviewing, selecting and onboarding all team members.• Plays a major role in overseeing career development and progression for team members.• Regularly meets with Sales management to understand and improve the sales experience for Account Executives.• Works cross-functionally with Operations, Finance, Pricing and Inventory, Production, Field Research, and Marketing to ensure workflow and communication are aligned.• Review monthly KPIs and work with my fellow management team to adjust strategy as needed.In short, my primary role is to lead my team and support them in their day-to-day while guiding us toward success as part of the larger team. Show less