Mike Krafka

Experience

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  Commercial Union Insurance

  Feb 1984 - Feb 1985

  Programmer/Analyst

   Systems job accounting programming: Developed and maintained Cobol, PLI, SAS and vendor accounting utility programs to collect usage statistics on mainframe and peripherals. Process owner of the monthly billing and invoicing system.

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  Blue Cross Blue Shield of Massachusetts

  Feb 1985 - Jun 1990

  Project Leader, Capacity Planning

  Innovation and Leadership: Lead the design, development and implementation of a SAS and 4GL financial accounting chargeback system creating internal invoices for usage of mainframe systems, DASD, tape, print, and desktops.  Individually developed a new mainframe capacity process to support the Massachusetts installation of a nationwide conversion of Blue Cross claims processing systems.

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  Fidelity Investments

  Jun 1990 - Jan 2012

  Industry Transition to the Internet: Independently designed a heuristic SAS modeling process defining technology requirements to support the transition of customer service applications from automated touchtone and call center systems to Internet services. The models were consistently accurate within +/- 4% in predicting systems demand at 150% volatility over baseline volume rates.Cost Effective Capacity Management Successfully managed end-to-end (mainframe - distributed - network) infrastructure deployments to process the rapid growth of volumes during the advent of web-based trading. Show less

  • Vice President - Brokerage Trading Systems, Capacity and Performance Management

    Apr 2010 - Jan 2012

  • ISO Capacity Management Practice Owner

    Sept 2006 - Apr 2010

  • Vice President, IT Capacity Management

    Jun 1990 - Apr 2010
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  Modis Deutschland

  Nov 2012 - May 2013

  Technical Consultant, Citizens Bank - Infrastructure Services

  Lead development and implementation of an industry standard Capacity Management Service across the enterprise

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  Citizens

  May 2013 - May 2019

  Vice-President, Capacity & Performance, Enterprise Monitoring - Retired May 2019
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  Bryant University

  Jan 2019 - Dec 2022

  Adjunct Professor, Information Systems, Applied Analytics, Mathematics - Retired

  Instructor in data analytics, programming, statistical concepts, and corporate information system management for undergraduate and graduate students with analytics concentrations.