Santosh Bokade

Experience

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  WNSGS

  Oct 2005 - Nov 2006

  Customer Service Associate

  Customer Service AssociateWNS is one of the world’s leading global BPO Company and SITA is one of the most important customers of WNS. SITA is the world's leading specialist in Air transport communications and information technology (IT) solutions. Process: SITA (Society International de Telecommunication Aeronautics) Team: LLTB (Live Lab Testing Batch). Product: UAT testing of Boss (Business Operation and System Support) – Developed in Siebel Sub Team: Order Entry • Spearheaded all end user testing i.e. U.A.T (User Acceptance Test) of BOSS application. • Accountable for Contract validations (like Customer validation, Debt validation and Technical validation) in order to ensure the SRF passes all the validation before the order has been process in Boss Application. If not then report the same to TL and ATM as directed and ensuring all SLA’s & KPI’s.• Prepared Escalation on issues, write test case for encountered bugs and forward the same to the Boss developing team in order to resolve & fix the issue. • Optimized the quality benchmark as per QC.• Contributed in Brainwave ideas for improvisation of process. Show less

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  Bhatia Brothers

  Apr 2015 - Mar 2016

  Procurement & Sales Support Executive - Fluid Technology Division

  1. BHATIA BROTHERS (GULF) FZE, ALQUOZ, DUBAI, UAE April 2015 – till date & (from May 2007-July 2012)Procurement & Sales Coordinator - Fluid Technology DivisionBhatia Brothers (Gulf) FZE, Dubai, an ISO 9001 certified company and provides engineering support and catering solutions in the field of trading, fabrication, certification to Oil & Gas, Marine and Construction sectors in order to develop high reliability , customer satisfaction & quality products. • Controlling the purchase and supply of all procured items & services.• Negotiating price and terms of products with suppliers. • Preparing & processing requisitions, purchase orders (local & import) & invoices for purchases for sales team in Sun ERP system.• Reconciliation of invoices (procure to pay).• Sales order (Invoice) processing for sales team.• Material master (Item code creation for local & import as per agency.), in Sun ERP• Provide monthly Sales report.• Work closely with Stores for inventory planning & control.• Provide monthly Sales report. Seminars: Attended Eaton seminar for new Aeroquip & Synflex products, DUBAI, September 2011. Achievement: • Appreciation mail from client for active & prompt response, regarding the execution for PO & deliveries of goods. • Act as mentor for new Sales team, to provide guidance for product as well to provide assistance to locate best local vendor for purchasing of goods in order to improvise sales profit. • Actively take part in inventory planning & control & also in ISO auditing process. Show less

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  Deloitte

  Oct 2021 - now

  SAP Consultant