Nikolai Stepanenko

Experience

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  Russian Standard Bank

  Jan 2004 - Sept 2014

  JSC Russian Standard Bank - is the top 5 private-owned bank in Russia.Responsibilities:▫️ Collaboration with stakeholders ▫️ Team management: recruiting, training, mentoring and evaluating staff▫️ System design, development and quality assuranceAchievements:▫️ Built from scratch IT Support automation department (2 front, 3 back, 2 test, 1 analyst, 2 ops)▫️ Implemented inventory, procurement and supply service: avg. fulfilment time decreased from 1w to 1.5 days▫️ Implemented Service desk to support ATM and POS network expansion from 3k+ to 150k+ devices respectively▫️ Helpdesk desk supporting Bank's expansion from 1.5k to 30k employees ▫️ BI-based ATM monitoring: - immediate incident detection and routing decreased resolution time by 40%, cash monitoring service saved up to 30% expenses on collection missions Show less Responsibilities: ▫️ Supervised and mentored an engineering team (8 engs) ▫️ Provided IT support for 2 back offices, 3 front offices and 800+ point of sails▫️ Supported ATM, POS, Self-service devices ▫️ Supported infrastructure: network, telephony, etc.Achievements:▫️ Supported ATMs, POS-terminals and Self-service devices network expansion from 0 to 2000+ devices▫️ As a volunteer developed IT support automation platform and rolled it out in 20 regional branches. That allowed to save more than a 1h for daily service operations. Show less

  • Head of IT Support Automation

    Oct 2008 - Sept 2014

  • Head of IT Support Department (Regional branch)

    Jan 2004 - Sept 2008
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  Sberbank-Technology

  Sept 2014 - Dec 2018

  SberTech is an IT subsidiary of Sberbank top 1 bank in Russia with assets of more than $ 571 billion.Product:▫️ A service that allows any person to remotely become a client of any Russian bank using state biometric authentication service.Responsibilities:▫️ Engaging in stakeholder and customer discovery to establish their technical and business requirements and translating them into concrete development activities.▫️ Creating and maintaining a product and feature roadmap in conjunction with the management team, to support strategic direction.▫️ Managing Rolling out activities: procurement, trainingAchievements:▫️ Integration with the State Biometry System to identify clients remotely (voice, face) successfully completed Show less Responsibilities:▫️ Voice biometry integration for Sberbank Contact Center. ▫️ requirements gathering, solution architecture design, search for a solution, tender and procurement, implementation▫️ managing team (150 ICs)Achievements:▫️ Project implemented in time, $10b saved ▫️ Both waterfall and agile methodologies were used due to the Bank's agile transformation▫️ Avg. call length reduced from 2:20m to 2:00m (for 50mln+ monthly calls)▫️ Fraud detection and client security improved (NDA) Show less

  • Product Owner

    Jul 2018 - Dec 2018

  • Lead IT Project Manager | Agile Project Manager

    Sept 2016 - Jul 2018

  • Senior IT Project Manager

    Sept 2015 - Aug 2016

  • IT Project Manager

    Sept 2014 - Aug 2015
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  Sberbank

  Jan 2019 - Apr 2021

  Delivery Team Lead supporting digital client services and communications (b2b)Domains:▫️ Chat-bot▫️ Embedded chat apps: Mobile IOS, Android Chat, Web Chat ▫️ IVR Voice Assistant▫️ Data-markup Team▫️ Cloud-chat (internal startup)Responsibilities:▫️ Managing releases, overviewing solution architecture, infrastructure▫️ Delivery Team coaching and mentoring▫️ Continuous improvement and risk mitigation▫️ Budget and infrastructure managementAchievements:▫️ successfully delivered internal cloud-based startup▫️ implemented SAFe best practices - as a result - 100% releases delivered on time Show less Delivery Lead in charge of the core "Payments and Transfers" cluster of the largest mobile and web banking service in CIS (80 bln MAU clients, 120+ interdependent products).Responsibilities:▫️ Delivery and processes improvement for the core teams: Payments and transfers services, Omni-channel customer experience, Search and Product Catalog▫️ Managing releases, overviewing solution architecture, infrastructure planning releases▫️ Risk management▫️ Team coaching and mentoringAchievements:▫️ migration from monolith (4 releases a year) to microservices (fortnightly releases)▫️ auto-test coverage increased from 20 to 80%, allowing to increase the number of features per release Show less

  • Delivery Team Lead - Corporate Banking Services

    Aug 2020 - Apr 2021

  • Delivery Lead - Core Payments and Transfers Services

    Jan 2019 - Jul 2020
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  Crossover

  Apr 2021 - Oct 2022

  The company acquires under maintained/legacy products and cuts maintenance costs through refactoring, cloud migration (AWS preferably) and process optimisation.Domains/products:▫️ DNN Evoq - .NET Cloud/On-Prem CMS▫️ BiznessApps - Android / IOS App builder▫️ Verdiem - Remote Wake and Power Management ▫️ SchoolLoop - 508/ADA certified CMS for Education ▫️ Olive - Digital publishing solutionResponsibilities:▫️ Cloud architecture: design, review, approval, validation▫️ Product development, support, maintenance ▫️ Team management: (50+ ICs: dev, ops, maint)Achievements:▫️ Completed a long running BiznessApps migration from php 5.5 to php 8▫️ Reduced the number of active incidents by 30-50% per product▫️ Implemented advanced paywall for Olive Software Show less Crossover.com has bought and transformed 100s of companies and incorporated them into its cloud-based Software Development factory and Central Support Platform.Responsibilities: ▫️ Overall responsibility for driving the integration of multi-million-dollar software companies' support systems into Crossover Central Support platform▫️ Managing and mentoring dev/product team▫️ Cloud solution architecture design, review, validation and implementation▫️ Continuous improvement and platform simplification Achievements:▫️ Rebuilt new products' integration/onboarding process, cut onboarding time from 30 days to 3-7 days depending on the amount of data▫️ Simplified and optimized platform architecture, migrated to AWS Serverless, that resulted in a zero downtime and halved infrastructure costs▫️ Multiple process optimizations such as switching to trunk based development, moving codebase to typescript, etc. allowed us to start 1 day feature releases (7-14 days previously)▫️ Implemented "Assembly Line" work queue model that allowed the team to cut ticket resolution time in twice and reduce the number of support agents from 300+ to 120 agents keeping the same quality. Show less

  • VP of Software Engineering - IngiteTech

    Jun 2022 - Oct 2022

  • VP of Software Engineering - Acquisitions and Integrations

    Apr 2021 - Jul 2022
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  Pompona

  Dec 2022 - now

  Co-Founder | CTO | Bootstrapper

  SaaS LMS platform to run and monetize online courses in telegram— Performed customer development, prototyping— Architected and developed the platform MVP, backed by AWS serverless stack— Negotiated with the first customers, collected feedback for future improvements