Davey Rutters

Experience

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  Cito

  Nov 2001 - Nov 2003

  Customer Service Representative

  • The handling and technical support of inbound international customer contacts regarding test registrations such as the GED or GRE exam;• Administrative handling of fax registrations and applications;• Training assistant of new customer service agents.

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  PLC Computers

  Dec 2003 - May 2004

  Technical Agent (Computers)

  • The installation of computer hardware as well as the installation of the operating system (Windows XP, etc.) and necessary drivers to ensure the PC is functioning properly;• Ensure that all orders are processed and handled within the 24 hours time frame;Ensure that all systems are tested for errors before the product is delivered to the end user.

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  Open Channel Solutions

  Apr 2004 - Oct 2004

  Customer Service Representative

  • The handling of inbound customer contacts and queries regarding Authcode registrations/activations for computer software;• Administrative handling for Authcode registrations, complaints and queries.

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  Bosch Communication Center

  Nov 2004 - Nov 2005

  Technical Support Representative

  • The handling and technical support of inbound international (Europe) customer contacts for Blaupunkt navigation and car Audio systems, Tacho/ GPS signals and queries regarding the installation of such systems;• The problem solving of defective products;• Administrative handling of warranty issues of products in collaboration with DHL carrier services;• Shift leader task: Ensure that all example products are up and running and shut down day in and day out as well as ensuring that all equipment is accounted for at the beginning and end of each day Show less

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  Nuon

  Jan 2006 - Sept 2007

  Customer Service Representative

  • The handling of inbound customer contacts and queries regarding products, Annual bills, monthly Fees, incasso processes, payment plan amendments and adjustments to the monthly fees;• The solving of incorrectly invoiced payment issues and customer who have been disconnected from the national energy network;• Administrative handling of inbound/outbound correspondence, emails, letters (Dutch/English);• Department: finance and payment services.

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  Vitens

  Sept 2007 - Feb 2008

  Customer Service Representative

  • The handling of inbound customer contacts and queries regarding products, meter readings and address or customer details changes.• The solving of incorrectly inputted customer data and amendments of data.• Administrative handling of inbound correspondence, emails, letters, fax and other forms of correspondence (Dutch/English);• The use of SAP ISU and SAP CRM for all customer contacts and administration.

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  ModusLink

  Mar 2008 - Oct 2014

  Customer Service Representative

  • The handling and technical support of inbound international (Europe, South Africa and the Middle East.) customer contacts for NAVTEQ products such as Navigation CD/DVD, download products USB map updates and SD cards updates; order entry, order status request.• The solving of incorrectly placed orders, payment issues and defective products, refunds, RMA’s;• Administrative handling of inbound/outbound correspondence, emails, letters, fax and other forms of correspondence;• Administrative use of de Gamma for every customer contact;• Administrative handling of registration cards from Europe, South Africa and the Middle East.• Generating authorization/activation codes for navigation systems; VDO Dayton, Lancia Delta, Alfa Mitto/Guilietta and MyGIG.• Handling of inbound customer contacts for returns (RMA) of Sony Xperia products as well as the handling of pick-ups via DHL.• Follow up order status requests and handling of inbound customer contacts for Sony Xperia products Show less

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  Super Nice Music Group

  Jan 2011 - Jan 2014

  Assistant management
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  Nike

  Oct 2014 - now

  Manage the day to day site experience including product merchandising; optimizing product placement throughout online navigation, search results and product walls, marketing creative and product presentation based on analytics (click-path, traffic, AOV, conversion, etc.).Read and React throughout the season to help deliver digital business targets using reporting tools to review and analyze the consumer journey: site traffic through to conversion in relation to business targets. Working with Platform team to help in the execution of special seasonal Initiatives tied to the Platform Priorities. Show less The distribution of cross gender sporting equipment and accessories for the Nike Mike Value Marker within the WE/CEE regions as well as Russia, Turkey and Israel (+250 stores). Operating cross-functionally with Retail Merchandising, Assortment Planning and Customer Operation teams to ensure a smooth flow and product assortment at the right time and place for the existing Value fleet as well as new store openings. Maintaining inventory levels across regions to ensure that the KPI's are met accordingly. Satisfying consumer demand and achieving set goals to maintain Nike's brand image. Show less The distribution of footwear for the young athletes market across 220 Nike Factory Stores within the WE/CEE regions as well as Russia, Turkey and Israel. Operating cross-functionally with Buying, Retail Merchandising and Supply Chain teams to ensure a smooth flow and product assortment at the right time and place for the existing NFS fleet as well as new store openings. Maintaining YA FTW inventory levels across regions to ensure that the KPI's are met accordingly. Satisfying consumer demand and achieving set goals to maintain Nike's brand image and keeping the stores inventories healthy. Show less The distribution of Apparel, Footwear and Equipment product to all 26 Nike Clearance Stores within the WE/CEE regions as well as Russia, Turkey and Israel. Operating cross-functionally with local distribution centers, Retail Merchandising and Supply Chain teams to ensure a smooth flow or product with an adequate assortment for the existing fleet and new store openings. Maintaining inventory levels across distribution centers and Nike Clearance Stores for each region to ensure that the KPI's are met accordingly. Satisfying consumer demand and achieving set goals to maintain Nike's brand image and keeping the market place clean. Show less

  • Nike Value Market Allocation | Mens Lifestyle Apparel

    Jun 2024 - now

  • Nike Value Market Allocation | Football

    Jan 2023 - Jun 2024

  • 365 Digital Platform Experience Producer

    Feb 2022 - Jan 2023

  • Nike Value Market Allocation | Equipment

    May 2021 - Feb 2022

  • Nike Factory Stores | DSM | Young Athletes & Young Athletes Jordan Footwear Allocator

    Apr 2018 - May 2021

  • Nike Clearance Stores | DSM | Retail Allocator

    Nov 2016 - Apr 2018

  • Nike Factory Stores | DTC | Buying Coordinator

    Aug 2016 - Nov 2016

  • Nike Factory Stores | DTC | Supply Chain Specialist

    Oct 2014 - Aug 2016