Frederique Serrano

Frederique Serrano

Team Lead Distribution AEV site

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  • Timeline

  • About me

    B2C fulfillment solution manager

  • Education

    • Université des Sciences et Techniques du Languedoc (Montpellier II)

      1991 - 1995
  • Experience

    • SYNGENTA PRODUCTION FRANCE S.A.S.

      May 2004 - Oct 2007
      Team Lead Distribution AEV site

      Lead and manage the distribution team. Set individual and collective goals. Motivate the team by engaging them in improvement initiative using LEAN methodology. Implement a transport booking process and system to support the activity increase while keeping the number of resource at the same level and decreasing costly waiting time for transport providers

    • Syngenta

      Nov 2007 - Aug 2015

      Accountable for the management and the delivery of a large-scale, multi-year and cross functional program looking at defining and implementing a Digital Asset Management to manage packaging artwork which requires complex content collection through regulatory, marketing and supply chain with approval workflow. As any program, starting with shapping the scope and defining transformation map and associated projects, facilitating business impact workshops and managing resistance to change. Later, in charge of identifying and controlling the project costs while optimizing the resource allocation to gain in efficiency and monitoring the benefitsContinously engaging with key stakeholders to ensure alignment with strategy and facilitate decision making process Show less Act as transformation manager during the implementation of a third party logistic provider (3PL) reviewing ways of working, facilitating business impact workshops and defining action plan with the site logistic managersDefine new standard operating procedures with communication channel in the frame of the 3PL Project stream lead in a number of logistic and distribution projects aiming at improving customer satisfaction (Late labelling project) or addressing legal requirements (eCustoms declaration). Involve during the full life cycle of the projects from business requirements till testing and deployment Show less

      • Global P&S Program manager

        Jan 2014 - Aug 2015
      • Business Process Analyst - Global Project Manager

        Dec 2011 - Dec 2013
      • Business Process Analyst Logistics & Artworks

        Oct 2010 - Nov 2011
      • EAME distribution project manager

        Nov 2007 - Oct 2010
    • SYNGENTA PRODUCTION FRANCE S.A.S.

      Sept 2015 - Jul 2018
      Global P&S Program Manager

      Delivering Seeds planning transformation by implementing an integrated planning tool and the related processes. Managing the various teams and vendors to successfully deployed the solution in 3 main crops across all EAME supply network.

    • Richemont

      Aug 2018 - now
      • B2C fulfillment solution manager

        May 2022 - now
      • Senior Project Manager

        Aug 2018 - Jul 2022
  • Licenses & Certifications

    • Managing Successful Programmes, MSP®

      AXELOS Global Best Practice
      Mar 2015
      View certificate certificate