William Eccles, MIAM

Experience

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  Oracle

  Sept 2008 - Jan 2014

  Senior Software Technician

  • Regional account management• Escalation management• Building long-lasting relationships• Customer-first attitude Providing many thousands of Micros Oracle customers first-class support and technical services for their EPOS or card acceptance systems in major fuel and oil sectors.Working to strict SLAs and an average call answer times of less than 12 seconds across the team, whilst handling incident tickets and trouble shooting accurately.Exceeding the customers expectations with every contact and building long lasting relationships.I'm able to progress a customer through the sales, installation and configuration of all current software card acceptance systems.I'm also a PCI DSS compliant card acceptance systems engineer Show less

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  Raid Host

  Jan 2012 - Jan 2015

  Managing Director of Technical Operations

  • Cloud hosting solutions• Infrastructure architecture and design• High availability clustering and load balancing • Deployment and scriptingI have a strong background in Linux server administration, networking, incident management and support. I designed Raid Host's network and kept things running smoothly.As an experienced system administrator, I am able to configure and manage many leading cloud solutions from AWS, Google Cloud, Softlayer and Liquidweb.I consider myself to be a hosting expert with over ten years of web application hosting experience and a drive to always expand my knowledge and learn new technologies. Show less

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  Blur Group

  Jan 2014 - Mar 2015

  Senior Software Engineering Manager

  • Software engineering/development• Security and compliance leader• Release management• QA and test management• Incident management and prevention• Performance, scaling and capacity management• Hosting and infrastructure using AWS• Project/team management, Agile, Scrum/KanbanLeading a team of developers, I was responsible for the blur Group s-commerce platform.In addition to product engineering, I also led a team that provides third-level support to internal and external customers of the platform.Find, resolve and deploy regular bug fixes to improve conversions and user experience using CI/CS methods.Project managed and coordinated tactical improvements to the platform.Provided feedback and reporting on team performance - recognising and implementing improvements as required. Show less

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  ManyWho

  Mar 2015 - Mar 2017

  Senior Enterprise Solutions Architect

  • Implemented and maintained ISO27001, PCI DSS CSP & HIPAA• Growing customer relationships• Delivering technical projects• Providing pre and post-sales support• Delivering a great customer experience • Growing customer relationshipsWill heads our solutions delivery team, working between technical operations, delivery and compliance he is perfectly positioned to deliver solutions to our customers. He has direct connections to engineering and is able to accelerate product features to support customer demands. He has a wealth of project management and compliance certifications under his belt and has worked within the enterprise software sector for many years. Show less

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  Boomi

  Mar 2017 - now

  Leading a large team of local and remote software engineers of multiple disciplines, I am responsible for all feature, infrastructure and maintenance activities for the app dev platforms including Boomi Flow, Boomi Task Automation and Boomi Workflow.Recently, I've been leading a number of next-generation AI-based products including productivity and automation offerings that use LLMs for NLP use cases.• Driving technical vision, collaborating across product teams and stakeholders to deliver the most exciting features to the market.• Responsible for team growth/hiring, development and performance• Winner of multiple global awards including Rockstar Leader, Digital Innovation and Engineering Excellence awards• Architected and supported moving from legacy servers to being completely serverless using AWS• Delivered over 200+ software releases yearly while scaling the team by 3x in 12 months• Created a team culture that empowers, celebrates and achieves• Drive engineering standards, processes and results• Develop, drive and own team commitments to the product roadmap• Architected a truly hyper-scale, multi-region cloud runtime architecture with 100% uptime since the initial release• Scaled a platform to effortlessly deliver tens of millions of API requests per day• Implement and maintain compliance standards including FedRamp, ISO27001, PCI, HIPAA Show less Leading a global team of architects, developers, and solution consultants who deliver software solutions directly to our enterprise customers.• Product engineering - developing solution packages/frameworks, components and tools • Formed and scaled a global team of specialist roles to deliver technical solutions globally• Implemented solution frameworks, best practices and assets to support rapid global growth • Optimised technical service delivery globally, reducing waste and improving customer experience• Public speaking, supporting pre sales teams, presenting and driving senior executive conversations• Enterprise solutions built and delivered using On-premise EMC, Amazon Web Services and Google Cloud• Delivered enablement activities to multiple GSI's / SI's partners• Designed, developed and implemented many software solutions to large multi-national enterprise customers• Architected technical solutions directly with stakeholders and team members• Responsible for multi-million dollar projects• Lead proof of concept projects• Customer experience enhancement• Team member development and coaching • Revenue growth, cost control and KPI measurement and improvement• Supporting a great company culture and implementing changes to encourage individual development, personal and professional growth and recognition of accomplishments, both individually and as a team Show less

  • Senior Software Engineering Leader

    Nov 2020 - now

  • Global Head, Boomi Professional Services

    Mar 2017 - Nov 2020