Monte Fulton

Experience

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  Verify International, Inc.

  Jan 1986 - now

  President

  • Mystery Shopper Evaluations• Food Service / Safety / Sanitation Audits, Inspections, & Consulting• Patient & Healthcare Experience / HCAHPS / NPS Audits• Health Insurance Sales / Regulatory Compliance Audits• Hospitality Sales & Catering - Selling Skills Assessments• Housekeeping / Environmental Services Inspections• Facility Maintenance Audits• ATP Rapid Hygiene / Infection Control Monitoring and Testing• Call Center Phone Shops / Intake Scripting• HACCP Audits• Standards Development and Compliance Evaluations• Guest Satisfaction SurveysVerify International was founded in 1986 and is headquartered in Richardson, Texas. Show less

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  Verify HealthCare

  Jan 2014 - now

  President

  Verify HealthCare has over 25 years of experience providing mystery shopping and auditing services. We have partnered with various healthcare-related organizations from hospice and medical insurance providers to major hospital systems and specialty clinics.Our mission is to provide mystery shopping, patient experience audits, and consulting services to the healthcare sector at large to improve return on investment, organizational effectiveness and overall patient satisfaction.Our proven techniques provide high value-added assessments of the patient and visitor experience, from the first impression of admissions or the phone receptionist, to complete in-service patient handling processes and procedures.We have expertise in the following:• Telephone shopper audits• Outpatient appointment shopper audits• Emergency room shopper audits• Live simulation patient shopper audits• General observation audits• Website audits• Compliance audits• Sales proficiency audits Show less