
Mohammed Alamri
Information Technology Service Desk

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About me
ITIL | IT Specialist | Server Desk Specialist
Education

University Bisha
2017 - 2022Bachelor's degree Information system
Experience

IKEA
Nov 2022 - Jul 2024Information Technology Service DeskManaging and maintaining all IT systems: Responsible for ensuring that all computer hardware, software, and networking systems are operating smoothly and efficiently, including setting up, configuring, and troubleshooting all IT equipment, as well as providing technical support to end-users.Developing and implementing new IT solutions: Working with other members of the IT team to develop and implement new IT solutions that support business operations, Involved in designing and implementing new software systems, and creating new network architectures.Providing training and support: Responsible for training staff on how to use new software and hardware systems, and providing ongoing support to ensure that they are using these systems effectively.Ensuring data security and compliance: Responsible for ensuring that all IT systems are secure and compliant with relevant data protection regulations, implementing and maintaining robust security measures, monitoring network traffic for potential security breaches, and ensuring that all data is backed up regularly.Managing IT projects: Responsible for managing all aspects of IT projects, from scoping and planning to implementation and post-implementation support, working closely with stakeholders across the business to ensure that projects are delivered on time and to budget. Show less

Quara Holding
Aug 2024 - nowInformation Technology SpecialistManaging and maintaining all IT systems: Responsible for ensuring that all computer hardware, software, and networking systems are operating smoothly and efficiently, including setting up, configuring, and troubleshooting all IT equipment, as well as providing technical support to end-users.Developing and implementing new IT solutions: Working with other members of the IT team to develop and implement new IT solutions that support business operations, Involved in designing and implementing new software systems, and creating new network architectures.Providing training and support: Responsible for training staff on how to use new software and hardware systems, and providing ongoing support to ensure that they are using these systems effectively.Ensuring data security and compliance: Responsible for ensuring that all IT systems are secure and compliant with relevant data protection regulations, implementing and maintaining robust security measures, monitoring network traffic for potential security breaches, and ensuring that all data is backed up regularly.Managing IT projects: Responsible for managing all aspects of IT projects, from scoping and planning to implementation and post-implementation support, working closely with stakeholders across the business to ensure that projects are delivered on time and to budget. Show less
Licenses & Certifications
- View certificate

Problem-Solving Techniques
LinkedInJul 2024
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