Shrihari Sivakumar

Experience

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  FORGE Innovation Accelerator

  Aug 2017 - Dec 2017

  Student Innovation Engineer
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  Lakhshya Cyber Security Labs

  Jun 2018 - Jul 2018

  Intern
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  FluxGen Engineering Technologies

  Jan 2019 - Apr 2019

  Intern
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  LTI - Larsen & Toubro Infotech

  May 2019 - May 2021

  Was part of the Identity and Access Management Support team for one of the largest media and entertainment companies in the world. • Enhanced the efficiency of the team by defining new processes and fine-tuning the existing processes.• Decreased the overall load on the platform by 5%, by undertaking new initiatives.• Resolved Customer's issues and answered their queries via Email (and screen share if required).• Undertook Data management and maintenance tasks with the highest level of efficiency and accuracy among the team members.• Increased the satisfaction level of the client by taking initiatives to minimise the event of an SLA breach.During my time in this project, I got in-depth experience working with• Ticketing tool - Service Now• Collaboration Tool - Slack, Cisco Webex, Microsoft Teams, Zoom • Data Management tool - Sharepoint• Identity Platform - Okta• Testing tool - Postman, Swagger Show less

  • Software Engineer

    Jun 2020 - May 2021

  • Graduate Engineering Trainee

    Aug 2019 - May 2020

  • Graduate Engineering Trainee

    May 2019 - Jul 2019
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  Self Employed

  Jun 2021 - now

  Self Employed