Luke Morley

Experience

• 

  Kuehne + Nagel

  Sept 2010 - Apr 2019

  • Sole responsibility of the site’s operational and financial performance, working to SLA’s and fiscal targets. • Managing all facets of the operation/site in line with an annual £5.5m budget. • Direct contact with the customer on a weekly basis, reporting on performance and delivering customer excellence. • Grew the site’s public storage offering, increasing storage fill and revenue for the site. • Exceptional people management skills, leading an engaged and motivated team. • Driven a culture of continuous improvement across the site using Lean Six Sigma methodology. • Personally designed and implemented a Productivity Improvement Policy for underperforming colleagues, the result of which saw a 10% rise in staff performance. • Enrolled on internal Talent Management and Fit for Future development interventions, honing my leadership skills and applying these to the workplace. • Responsible person for H+S compliance on site, with a proven record of improving safety standards and behaviours in the operation via monthly H+S meetings, regular Toolbox Talks and a culture of near miss/safety concern reporting. • Experience of several WMS systems; Red Prairie, voice pick, Integra, Ciel. Show less • Project Manager of a high profile contract covering projects over multiple sites. • Responsible for delivering large scale projects in line with budgetary and operational parameters. • Driving timely progression of projects through structured communication platforms and updates with all stakeholders using recognised tools/framework.• Co-ordinated CLASS modelling proposals for re-design project of one of our warehouses through use of a 3rd party solutions team. • Acted as single point of contact for the customer through the preparation and successful implementation of a large scale network delivery restructure at the RDC. • Co-ordinated and oversaw staff consultations, layout changes, supplier management, and transport delivery schedule changes all as part of this project. • Key member of the project team delivering the operational transition from one site to another. • Led the Training and Transition work stream on this project, being responsible for all training, resource cut over planning and stock transfer. • Design and execution of Productivity Improvement Plans for the new start up, monitoring progress against an agreed re-forecasted budget for the site. • Utilisation of experienced Continuous Improvement experts and tools to assist with these productivity improvements. Show less • Transport Team Manager of a highly pressurised drinks distribution operation. • Responsibility for a fleet of 35 LGV vehicles of all variants and 50 fleet operatives. • Assisting in the development of complex monthly departmental budgets, calculating budgeted costs in line with forecasted volumes. • Named Transport Manager CPC holder on an RDC transport ‘O’ licence, responsible for company and driver compliance with road haulage legislation. • Completed internal certification in LEAN, Six Sigma and DMAIC techniques to ensure Continuous Improvement in the workplace (KNPS Green Belt). • Management of resource according to volume flex, whilst ensuring service is not compromised. • Close working with union representatives on a daily basis to negotiate and agree on best working practices. • Experience of operational management through threats of work to rule and industrial action. • Responsibility in designing innovative cost effective route to market delivery solutions in an ever challenging beverages distribution industry.• Conduct and administer investigations, disciplinaries and grievances in line with the company policy and procedure. • Core member of the depot Health & Safety committee, chairing meetings and driving new safety initiatives including a Workplace Transport Safety project. • Daily engagement with approved Agency suppliers and responsible for setting up 2nd tier suppliers. • Provide regular operational updates and communications to both senior management and external customers in the form of meetings and conference calls. • Monitoring of operational performance against standards and acting swiftly, taking necessary action to improve and maintain. Show less • Safe, efficient and disciplined management of an 8 hour shift to ultimately meet the service requirements of our contract partners in a 24 hour warehouse operation. • Careful distribution of warehouse resources through the shift to meet targets and place the operation in an advantageous position for the oncoming shift. • Balancing resources between a variety of warehousing elements such as Goods In, case pick, keg pick, loading, returns, and damages, amongst others. • Application of LEAN/Continuous Improvement methodology to manage a yard project resulting in circa £100,000 cost saving per annum. • Appointed lead Support Manager to manage the warehousing element of a unique and high profile project supplying alcoholic drinks for a major London event. • Utilisation of SAP LES warehouse management system on a daily basis, and good working knowledge of GTS and Oracle Transport Manager (OTM). • People management and tactical instruction of operators to ensure that the full potential of the shift is realised. • Production of regular Snap Shot communications to the senior management team providing an overview of the status of the shift and action plans/next steps. • Regular warehouse Health and Safety checks ensuring a clear and safe working environment for all staff. • Management of FLT defect and maintenance procedure. • Application of the company investigation, disciplinary and grievance procedure. • Liaising with agency suppliers to flex resources in line with warehouse volume throughput. • Absence management in line with company procedure. Show less • Embarking on a rotational graduate scheme working in various departments across the business gaining knowledge about all streams of the logistics sector. • Developing commercial and business acumen in an operational freight forwarding environment to ensure the most profitable and beneficial opportunities are capitalised upon. • Enrolled on and completed CILT Level 5 Diploma in Logistics and Transport. • Management of customer accounts independently whilst in 4PL and Roadfreight departments at Kuehne + Nagel, improving customer relations and initiating refined process flows. • Exposure to head office finance functions including Credit Control, Management Accountancy, and the Company Treasurer.• Interaction with colleagues, customers, management and operators alike establishing good relationships and adapting to any working environment. • Shadowing experienced warehouse operations managers to gain an insight into complex logistics distribution centres.• Completing various internal leadership and team building development courses throughout the scheme.• Knowledge of and some experience in using freight track and trace systems.• Competent with all Microsoft Office applications. 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  • Depot Manager

    Nov 2016 - Apr 2019

  • Project Manager

    Mar 2015 - Nov 2016

  • Transport Manager

    Oct 2013 - Mar 2015

  • Warehouse Support Manager

    Jun 2012 - Oct 2013

  • Graduate Trainee

    Sept 2010 - Jun 2012
• 

  Harrods

  Apr 2019 - now

  General Manager of Harrods bespoke and primary distribution centre in Berkshire.

  • General Manager

    Aug 2023 - now

  • Assistant General Manager

    Feb 2022 - Aug 2023

  • Operations Manager

    Apr 2019 - Feb 2022