Uma Sri Valli Penmetsa

Experience

• 

  Awign

  May 2019 - Jun 2019

  Campus Ambassador

  I have remotely worked along with the Marketing team of Awign to expand the reach of part time internships.

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  Dr. A.P.J. Abdul Kalam Centre

  May 2019 - Oct 2019

  Student Intern

  I have worked for a program called "Kalam Bharath" in which I along with my partner adopted a government school in Alwal , Hyderabad. In the period of three months we have conducted workshops for students on crucial topics which are not covered in their academics and also conducted career counseling sessions for class 10 students. We also collected funds and inaugurated a library in the school.

• 

  K.C.Pullaiah foundation

  Dec 2019 - Dec 2019

  Student Teacher

  I have worked in a program called "Anuprerana" in which we have covered 162 government schools, 25 Mandals and 9650 students in YSR.Kadapa dist giving career counseling sessions.

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  Street Cause

  Jul 2020 - Jun 2021

  Vice President Education
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  Awign

  Sept 2020 - Dec 2020

  Relationship Manager

  Worked along with the user Acquisition team of Awign for 3 projects: AmazonFlex, Delhivery, Mettl.Involved in recruiting more than 200 employees for each project.Helped more than 600 people in their onboarding process for their respective companies.

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  Examity

  Jan 2021 - Mar 2022

  Customer Service Executive

  I have been delivering timely and accurate solutions to customers of more than 300 clients associated with the company.Guiding students to take the exams flawlessly using the company's services by helping them with necessary troubleshooting steps whenever required .Documenting the customers details and issues along with the solutions and communicating the same to account managers.

• 

  TalentSprint

  Mar 2022 - Oct 2022

  Operations Executive

  Managed the operations of USA program TechWise. Its a diversity, equality and inclusion program offered by TalentSprint and supported by Google. My tasks include - Solving challenging operational business goals. - Make reports from the larger data sets as per business requirements and derive conclusions out of it. - Utilize the data driven to create processes leading to the best experience of the customers using our platform. - Coordinate with the different departments to ensure the delivery of service at right time and of right quality. - Platform management- Generating ideas on how to make the platform user-friendly and attractive to the end-users.- Publishing the class content other stuff related to the program in a way users find it easy to access.- Dealing process related issues and fixing them in the best possible ways. - Explore different options in the market and pick the best one to fulfill the requirement of the business. Show less

• 

  Amazon

  Oct 2022 - now

  Employee Resource Center (ERC) is the first point of contact for Employees, Managers and the HR community in Amazon when they need any help with their pay, attendance, timecards, policy etc.I as ERC Sr. associate works closely with the ERC team in the US to provide a variety of HR services to North American Employees. I, with my whole department be the voice of ERC, as the first point of contact for Employees, Managers and the HR community. Delivering highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.Roles and Responsibilities includes but not limited to:->Receive & log all queries received through phone & email.->Responsible to work on Panorama/Ticketing tools to resolve the queries received from the employee->Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.->Help Employees with their timecards, Paystubs, Payments, Employment Verifications etc.->Adhere to defined processes and ensure delivery in accordance with set quality standards->Thorough knowledge of policies & processes for multiple Customers group->Ensure the Service level are achieved at all times.->Integrity and discretion in dealing with sensitive information and ensure data privacy at all times->Take ownership for query resolution and individual metric Show less

  • Sr. HR Associate Centralised Time Keeping

    Aug 2024 - now

  • Sr.Associate Human Resources

    Oct 2022 - Aug 2024