Conrad Lutta

Experience

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  British American Tobacco

  Jan 2006 - Sept 2007

  Service Desk Analyst

  Client SupportInventory Management Data backup, storage management and disaster recovery. Application and Networking support

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  Unilever Kenya Limited

  Sept 2007 - Sept 2008

  System Engineer

  Application and Network supportService Desk operations

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  Kenya Airways

  Sept 2008 - Aug 2011

  Plan, coordinate and provide IS services and support to outstations in over 17 destinations in East and Central Africa.Roll-out and management of new IS projects, Systems Policies, standards and procedures, 3rd Party vendors and IS assets for Outstations in order to ensure systems availability, reliability and guaranteed success rate of business operations automation in the regions. Implementation and support of ICT management systems and strategies Ensure effective functioning of the central office hardware and software applications

  • Regional IS Coordinator: East and Central Africa

    Sept 2009 - Aug 2011

  • IS Support Engineer: Airport Services

    Sept 2008 - Sept 2009
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  United Nations Office at Nairobi

  Aug 2011 - Oct 2015

  Applications and Network Support Engineer

  Rollout and post production support.Training and advice on acceptable standards and workflow processes2nd level desktop troubleshooting in conjunction with the Service Desk.Service Coordination and SupportPerform quality assurance procedures to ensure client satisfaction.

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  Safaricom PLC

  Nov 2015 - Mar 2021

  Design, Implement / Upgrade Microsoft Endpoint Configuration Manager (MECM or MEM) Infrastructure and SQL Server (SCCM, Intune, Co-management, Cloud Management Gateway (CMG), Data Analytics)Support MECM infrastructure and troubleshoot operational issues on Site server, Site systems, etc.Implement, maintain, and troubleshoot MEM related cloud services – Desktop Analytics, CMG, Microsoft Store for Business (MSfB) Manage deployment, monitoring, maintenance, development, upgrade, and support of IT endpoint systemsDeployment.Security and Inventory managementAdministration and Configuration of existing & new IT client hardware & software Technologies

  • Senior System Administrator

    Sept 2017 - Mar 2021

  • Senior Officer: Endpoints Device Administrator

    Nov 2015 - Sept 2018
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  The FinFarm Fish Traders

  Oct 2019 - Oct 2021

  Project Lead

  ROLE• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques• Measure project performance using appropriate tools and techniques• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels• Track project performance, specifically to analyze the successful completion of short and long-term goals• Meet budgetary objectives and make adjustments to project constraints based on financial analysis• Develop comprehensive project plans to be shared with clients as well as other staff members• Use and continually develop leadership skills• Attend conferences and training as required to maintain proficiency• Perform other related duties as assigned• Develop spreadsheets, diagrams and process maps to document needs Show less

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  Massachusetts Institute of Technology

  Oct 2021 - Sept 2022

  Consultant: IT Associate

  Responsible for managing and maintaining TaRL Africa's (Affiliate of MIT) organization infrustructure and website. Setup and administration of IT systems and Infrastructure, security as well as providing advice and training on technology best practices.

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  Teaching at the Right Level Africa

  Sept 2022 - now

  Senior IT Associate TaRL Africa

  Coordinate and manage IT functions and Operations within TaRL Africa and Country offices, focusing on IT Service Management, Operation Excellence and Innovation to the Teaching at the Right Level methodology.Microsoft Dynamics NAV Setup and AdministrationGoogle Workspace AdministrationAzure Implementation and cloud administrationM365 Setup and Administration 3CX Configuration and managementWebsite Management and AdministrationVendor Management