Robert Basford

Experience

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  Tesco

  Nov 2003 - Aug 2006

  Customer Service

  Various responsibilities including serving customers, handling money, working tills and shelf stacking. Other responsibilities include assisting with counting up the tills and closing the shop and signing and bringing in deliveries.

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  Scottish Youth Parliament

  Nov 2010 - Jan 2011

  Young Researcher

  - Extensive teamwork to create and hone an online questionnaire and interview questions to exam youths’ opinions on unemployment- Intensive individual research period using both quantitative and qualitative methods to obtain and collate the data

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  The British College

  Oct 2011 - Mar 2014

  • Permanent Member of the Senior Management Team and Minute Secretary.• Managing and delegating both Student Services and Admissions and ensuring that they are running effectively and professionally. I ensure that both departments work to QAA standards; that deadlines are met; and that all points of contact for students are highly professional. This has resulted in over 300 students enrolling in under 1 year for degree programs and over 60 students in A Level. This includes several international students from China, Afghanistan and Belgium. • Strategic development of the both admissions and Student Services, including staff development, staff reviews and the hiring on interns and staff.• Organising and sending a weekly report to the principal of the college, SMT and CEO.• Creating and maintaining department processes and policies: keeping them up-to-date, streamlined and up to UK University standards.• Running a highly successful Facebook marketing campaign for the college, raising the number of fans from 350 supporters to over 90,000. This includes answering queries, creating and managing adverts and providing regular updates on college events.• Extensive communication with parents, students and management through face-to-face communication, email, phone calls and seminars.• Member of several highly successful panels that gained the college institutional recognition from Leeds Metropolitan University and The University of the West of England.• In charge of coordinating high level visits from university partners and other guests to the college. Some examples include the 11th Earl of Sandwich, our International Educational Consultant and the TBC Advisory Board.• Allocated as the TBC Operations Manager and point of contact for the International Operations Team for our college’s partnership with the University of the West of England. Show less - Member of the Senior Management Team and Minute Secretary, resulting in strategic management experience through assisting and making decisions in the running of the college as well as helping to plan the academic calendar and policies.- Managing and delegating to a team of 3 staff, I ensure that the admissions process is carried out to QAA standards; that deadlines are met; and that the first point of contact for students is highly professional. This has resulted in over 200 students enrolling in under 1 year for degrees and over 60 students in A Level. This includes several international students from China, Afghanistan and Belgium.- Strategic development of the admissions department, including staff development, staff reviews and the hiring on interns and staff.- Organising and sending a weekly report to the principal of the college and CEO.- Creating and maintaining the admissions process and policies: keeping them up-to-date, streamlined and up to UK University standards.- Running a highly successful Facebook marketing campaign for the college, raising the number of fans from 350 supporters to over 80,000. This includes answering queries, creating and managing adverts and providing regular updates on college events.- Extensive communication with parents, students and management through face-to-face communication, email, phone calls and seminars- Member of a highly successful panel that gained the college institutional recognition from Leeds Metropolitan University and The University of the West of England.- Assisted with the organisation of a successful Strategy workshop for 50 CEOS and 100 students.- Coordinated several highly successful visits from multiple parties. These include the 11th Earl of Sandwich, our International Educational Consultant and the TBC Advisory Board. Show less

  • Head of Admissions and Student Services

    Sept 2013 - Mar 2014

  • Admissions Coordinator

    Oct 2011 - Aug 2013
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  Quintiles

  Mar 2014 - Apr 2016

  Project Coordinator

  • Working within an extremely fast-paced and customer orientated team environment, dealing with multiple projects and customers simultaneously: ensuring all deadlines are met and issues dealt with promptly and professionally• Coordinating multi-faceted tasks with team members, customer and managerial staff via email, face-to-face, phone and online conference.• Recording minutes and distributing them to the customer and other team members• Active member of the Employee Engagement Sub-committee, ensuring that employees are engaged with the company and the companies development. • Ensuring that documentation and internal databases are maintained regularly with accurate and up-to-date project information Show less

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  Q² Solutions

  Apr 2016 - now

  • Working within an extremely fast-paced and customer orientated team environment, dealing with multiple projects and customers simultaneously: ensuring all deadlines are met and issues dealt with promptly and professionally• Coordinating multi-faceted tasks with team members, customer and managerial staff via email, face-to-face, phone and online conference.• Recording minutes and distributing them to the customer and other team members• Active member of the Employee Engagement Sub-committee, ensuring that employees are engaged with the company and the company’s development. • Ensuring that documentation and internal databases are maintained regularly with accurate and up-to-date project information, up to audit standard• Creating and controlling a personal development plan within the company. • SME for CPC and for a newly developed initial shipment tool.• Became one of several staff to become an employee representative for a Joint Venture• Assist a PM at an Investigator Meeting in Rome for a client. Show less

  • Biosample Operations Lead

    Oct 2017 - now

  • Senior Project Coordinator

    Apr 2016 - Oct 2017
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  BioReliance

  Oct 2023 - now

  Program Manager