Dinesh Jangir

Experience

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  Reliance Communications

  Jan 2003 - Jan 2004

  Customer Response Executive
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  Maersk Logsistics

  Feb 2004 - Mar 2006

  Processing Officer - Projects

  - Automation of data entry process related to preparation of shipping documents- Project member associated with development of web-based tools replacing legacy mainframe applications

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  DHL Express India

  Apr 2006 - Mar 2010

  • Operations Performance Analyst

    Sept 2008 - Mar 2010

  • Service Quality Analyst

    Apr 2006 - Aug 2008
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  DHL Global Forwarding

  Mar 2010 - Sept 2011

  Team Manager - Global Service Centres - DHL Global Forwarding
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  DHL Express India

  Sept 2011 - May 2013

  Operations Performance Manager
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  DHL Express Singapore Pte. Ltd.

  Jun 2013 - Nov 2016

  Senior Analyst - Global Service Quality

  Global Service Quality:- Performance Reporting- Data Processing & Reporting Automation- Global Reference Data Management- Performance Analysis and Improvement Projects

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  DHL eCommerce Solutions

  Nov 2016 - Feb 2019

  Senior Analyst - Service Quality and Cost Optimization

  - Developed end-to-end network costing model for Cross-Border and Domestic business (air and road) with an objective to achieve profitability with service quality-Designed, developed and deployed TMS (Transport Management System) to provide movement visibility and improve the efficiency of the Last Mile Delivery segment• Regular reviews with Country Transport Teams to identify areas of improvement in Air/Road network and suggest solutions to enhance capability and increase network reach• Monthly assessment of total network operations cost and viability of using Own vs 3PL logistics• Maintenance of master data for Network routing, Customer SLA, Own Network Capability, Geo-Data and Holidays in the delivery area• Developed and deployed Service Quality Reporting process to allow measurement of core operations KPIs related to Transit Time and Network Performance management• Project lead for the roll-out of new systems, migration of Operations Dashboards and Customer Health cards to the new SPLUNK BI platform• Created Cost/P&L Simulation Model for the three new domestic markets. These models are based on Direct Cost and Revenue forecasting for Operations Direct Cost and are used for business profitability simulation by Country SMT. Models include capacity requirement calculations and allow simulation of productivity levels to achieve Country EBIT / GP• Assisted Pricing Department with Operations Cost Cards to increase market share through competitive pricing Show less

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  Ninja Van

  Mar 2019 - now

  Regional Data Analytics Manager

  Responsible for leading Business Intelligence and Data Analytics Projects and Initiatives leading towards improvement of Service Quality and Operations Cost Optimization for domestic & cross border business.Achievements• Developed and implemented data warehousing for Operations performance metrics across domestic and cross border domain. These metrics significantly improved visibility and helped identify areas of improvement for stakeholders.• Worked with Regional Stakeholders to identify solutions to bridge Service Quality gap and optimize Cost through several initiatives including addition of new features in the Product to support data acquisition on Customer touchpoints.• Supported rolling out of new reports, Business Intelligence tools, and trainings to end users across six countries. Provided requisite information for effective decision making in management review meetings.• Assisted in strategic planning towards new initiatives & business and facilitated Service Level Agreement (SLA) compliance in operations to avoid service penalties, claims.• Reviewed and improved efficiency of existing project management framework through Agile and Scrum implementation. Show less