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Alex Thomas

Alex Thomas

Service Technician

Followers of Alex Thomas53 followers
location of Alex ThomasAkron, Ohio, United States

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  • Timeline

  • About me

    IT Support / System Administrator

  • Education

    • Cuyahoga Community College

      2021 - 2024
      Associate's degree Cyber Security

  • Experience

    • A Domestic J And B Applaince

      Jun 2011 - Jan 2020
      Service Technician

    • Alex's Appliance Repair

      Sept 2019 - Jun 2022
      Owner

    • Platinum Factory Service

      Feb 2020 - Dec 2021
      Service Technician

    • QualityIP

      Dec 2021 - Nov 2023

      Provide technical support for day to day operations of our largest client. Involved in large projects such as Cloud migration and VoIP deployment for over 800 users. Responsible for maintaining Active Directory, Office365, Server maintenance etc. HelpDesk support and primary resident technician for our largest client. I handle day to day technical support on premise. This includes first touch on Networking, Active Directory, Office355, security, server management. Remote Repair for users of over 300 clients including Hospitality, Service, Manufacturing, and Municipalities.

      • Technical Account Manager

        Aug 2022 - Nov 2023

      • Help Desk Technician

        Jun 2022 - Sept 2022

      • Help Desk Analyst

        Dec 2021 - Jun 2022

    • Ramco Specialties Inc

      Nov 2023 - now
      IT Support Specialist

  • Licenses & Certifications

    • Dell Certified Systems Expert (DCSE)

      Dell Technologies
      Feb 2022

    • Sophos Engineer

      Sophos
      Feb 2022

    • CompTIA A+

      CompTIA
      Sept 2021

    • LEADS

      Federal Bureau of Investigation (FBI)
      Jan 2022