Rocco Cardillo

Experience

• 

  RAI Research Center of Turin

  Oct 1996 - Jan 1998

  Research Assistant

  Research activity for the development of foreseen and representative methods of propagation software tools.

• 

  Telexis

  Apr 1999 - Oct 2000

  Pre-Sales Network Engineer

  Network Device Support, Network Analisis and Design

• 

  Atlanet

  Nov 2000 - Apr 2006

  Service Design

  Design, testing and engineering of Services Data and VoIP.

• 

  BT Italy

  May 2006 - Dec 2008

  Design and management of complex offers into the following areas: Enterprise VoIP solutions, Hosted Contact Centre, IP PBX and integration with messaging systems. Develop of technical solutions and product description for the implementation into the BT UCV (Unified Communication Video) proposition of other UCV suppliers (Tandberg and Polycom) and for the interoperability of these systems with Cisco Telepresence UCV system. Design, testing and engineering of Services Data and VoIP.

  • VoIP Solution Design

    Jul 2008 - Dec 2008

  • Convergence Specialist

    Apr 2008 - Jun 2008

  • Service Design

    May 2006 - Mar 2008
• 

  Colt Technology Services

  Jan 2009 - now

  Customer Experience – Advanced Technical Services: Design, Implementation and Support of bespoke Unified Communication solutions based on below provider Avaya, Cisco, Microsoft Skype for Business and Escaux Hosted UC solution.Bid Analysis for customer Unified Communications bespoke projects.Support on internal process definition based on ITIL specifications. Area ISU Operations - Service Repair Centre: Customer Support and Technical Assistance on Avaya and Cisco VoIP solutions. Bids Analysis for Unified Communications projects. Support Process Definition based on ITIL specifications. Implementation and support of MS Lync 2013 across Colt organization.

  • Specialist Engineering VoIP & UC

    Jan 2016 - now

  • VoIP Lead Engineer

    Jan 2009 - Dec 2015