Vicky Ruiz

Experience

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  Bancafe

  Jul 1997 - Aug 2002

  Assistant Branch Manager

  Open and close the branch, trained personnel, order cash and supplies for the branch, opening new accounts , resolve problems, delegate responsibilities with the staff, balance vault and ATMs' machines,scheduling and payroll. During the time I was with the bank I was recognized with the first place at national level for teller and customer service of the year 4 years in a row. Listen to and resolve customer complaints regarding services, products, or personnel.Monitor sales staff performance to ensure that goals are met.Hire, train, and evaluate personnel.Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Provide staff with assistance in performing difficult or complicated duties.Visit retailers and sales representatives to promote products and gather information. Show less

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  Usbank

  May 2006 - Jan 2013

  Operations Manager Teller Coordinator
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  California National Bank

  May 2006 - Oct 2010

  Customer Service Supervisor

  Open and close the branch, trained personnel, order cash and supplies for the branch,audit new accounts contracts , resolve problems with customers, delegate responsibilities with the staff, balance vault, ATMs' and TCD's machines,scheduling and payroll. Resolve customer complaints or answer customers' questions regarding policies and procedures.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Hire, train, and evaluate personnel.Interpret and communicate work procedures and company policies to staff.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Compute figures such as balances, totals, or commissions.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Show less

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  State Bank of India

  May 2015 - Nov 2015

  Customer Service Manager
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  Bank of America

  Nov 2015 - Jun 2016

  Bilingual Small Business Operations Specialist
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  Bank of America

  Dec 2017 - now

  Officer Collections & Recovery Team Manager