Preston Casper

Experience

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  PIES & PINTS CARMEL, LLC

  May 2019 - Jul 2020

  Bartender

  • Proficient in sequence-of-service best practices; quickly memorize menus, daily specials and restaurant schematics; and efficiently manage assigned tables within busy settings.• Assisted location’s beer buyer in curation of local craft on tap • Displayed advanced customer service competencies in every position held and ensured all guests received prompt and attentive service.• Earned top marks on performance reviews for service excellence; team player mentality; and proactive approach to improving processes, increasing revenues and resolving customer issues with expedience.• Consistently top earner in gross total sales and earned top percentage for on-draft beverages sold• Thrived within high-volume environments, serving up to 275 guests per shift.• Received exemplary ratings on performance which resulted in a promotion to the youngest bartender in location history. Show less

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  O’Bryan’s Nine Irish Brothers

  Oct 2019 - Feb 2020

  Server

  • Acquired food & beverage industry experience while simultaneously earning my degrees • Worked as a server and kitchen hand responsible for prep work and customer satisfaction• Recognized by supervisors, co-workers and customers for strengths as a cultivator of repeat business and winning over difficult guests• Routinely ranked in the top 3 amongst all wait staff at multiple venues for the highest ticket averages.• Upsold customers effectively (e.g., premium bar brands, appetizers and desserts) and optimized table-turns; outperformed wait staff average sales by up to 15%. Show less

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  GEICO

  Jul 2020 - Mar 2021

  Customer Service Representative

  • Responsible for managing all clients phone calls across the country • Analyzed customer needs and created quotes for services/products needed• Maintained database, spreadsheets, and filed records • Responsible for tracking and reporting all insurance coverage records. • Created correspondences in Email and Word of a confidential nature to enhance Inter-departmental collaboration. • Analyze/review documents before mailing them out.• Worked to identify customer needs, evaluate their situation, and determine products needed.• Work on customer relations and retention of assets pending cancelation with the company• Utilized exemplary communication and correspondence skills to build customer rapport and handle any questions about products or services. Show less

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  Spot Freight

  Jun 2021 - now

  • Senior Carrier Account Manager

    Nov 2022 - now

  • Carrier Sales Representative

    Jun 2021 - Nov 2022