Huan Zhao

Experience

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  Lenovo

  Feb 2016 - Jun 2016

  Data Analysis Intern

  •Operated data in the Salesforce system, such as update stock, delete order and search for sub material•Tested for the new deployed functions in Salesforce system•Made data report and Supported daily operation

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  Office of Innovation, Entrepreneurship, and Economic Development at UNC

  Dec 2016 - May 2017

  Database Intern

  •Maintained UNC Startups Metrics database, including researching and updating data, running complex reports, developing operational strategy in the Salesforce System•Participated in research and analysis of financial data and interpretation of available data from subscription databases•Assisted with development and data loads for new UNC Activities database for Innovation and Entrepreneurship network

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  The American Board of Pediatrics

  Jun 2017 - Jan 2018

  Informatics Intern

  •Explored and developed the work flow and specifications for ABP MOC-4 module•Established the working procedures for data mapping between ABP MOC-4 and local EHRs, performed mapping tests •Assisted in data processing and assessment to ensure seamless communication between the EHRs and ABP

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  IBM

  Jul 2018 - Aug 2021

  Digital transformation consultant

  May. 2019-Now, Digital Platform ProjectManagement & Communication Ø Prepared weekly report to reflect project status and presented to global leaders every week Ø Hosted daily standup meeting in Agile way to ensure team members work in normal progress and high efficiency Ø Led more than twelve iterations from requirement collection to deployment to enhance user experience and system performance Ø Communicated across different stakeholders (client side 3 BUs, third party vendors, internal team members) about business rules, scope of each iteration, requirement confirmation, etc. Ø Successfully help clients to attract hundred thousand members, establish more than 80 stations in 14 cities.Product Requirement Analysis Ø Hosted workshop to help clients draw persona, generate requirements with IBM Design Thinking methodologies Ø Drew customer journey map in different scenarios to help clients find end user’s pain points, and converted to user stories Ø Proposed solutions, prepared product requirement document, designed prototype and workflow chart for each iteration Ø Designed reports to collect sales and promotion data, as well as monitor daily operationFeb. 2019-Apr. 2019, DMS Workflow Optimization ProjectØ Created backlog management template, converted more than 300 backlogs into user stories and prioritized them according to business value, development effort, influence, dependency, etc.Ø Hosted workshops to help client find users’ pain points as well as provide insights for their next stage developmentAug. 2018-Jan. 2019, Membership Management System ProjectØ Conducted more than 20 user interviews and business research to collect requirementsØ Communicated between clients and internal team members to deliver thoughts and ideasØ Edited product requirement document, designed prototype via AxureØ Performed user acceptance test, prepared user manual and hosted training sessions Show less

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  Caterpillar

  Aug 2021 - now

  Digital consultant