Woei Shan Lim

Experience

• 

  GeneSys Software Sdn Bhd

  May 1999 - Nov 2000

  Software Engineer

  Credit Card System development and implementation.• Responsible in preparing the design documents for Collection Module in Credit Card software. The requirements were generated after interacting with customers. Preparation of final product specifications.• Development of credit card software according to program specifications for a given project assignment and enhancement of the existing customers.• On-site implementation for new customers who brought the credit card software. On-site implemented customers are Prime Bank (Bangladesh), Diners Club(Oman), Synergy Card and Payment system (Malaysia), and Keppal Tat Lee Bank (Singapore).• Conducted internal system testing to ensure it performs as user requirements and communication testing from Bank to MasterCard, or Visa.• Provide technical assistance, support, and advice to customers after rollout. Problem interpretation, provide technical and off site support for software and systems. Show less

• 

  CL Computers Sdn Bhd

  Jan 2001 - Oct 2007

  Software Engineer

  FMS (Floor Management System) Migration:• Project leader on managed project based on project plan.• Report project status to Project Manager.• Command center leader during project cutover.Equipment Integration in S.E.H, Shah Alam and Ulu Klang:• Requirement Specification: Responsible in preparing the internal design documents, documenting the process flow of the equipment while running automation equipment’s. • Involved in host controller application development.• Deployed host controller application for equipment integration in the production floor.• Conducted system testing and test. Supported recovery operation as well as normal operation.• Provided second level technical assistance, support, and advice to customers after rollout. Problem interpretation and provide technical support for software, and systems.• Equipment Integration Project: KLA Tencor SP-1, Kobelco Wafer Sorter, Kobelco Resistivity Checker, Raytex Final Cleaner, Edge/Back Inspection and ADE NanoMapper. Show less

• 

  IBM

  Oct 2007 - Jul 2011

  Application Management Service:• Developed, organised and maintained quality AMS processes compliance in the organization.• Process consultant on compliance education to onshore and offshore project teams.• Conducted scheduled quality assurance reviews with all projects/service teams’ Manager.• Established and maintained the management system & process asset library to enhance projects quality.• Leaded awareness campaign and education of processes, methods and practices.• Maintained metrics program.• Tracked and mentored (support, guide, assist) the implementation of process improvement initiatives.Software Engineering Process Group (SEPG CMMi):• Audited AMS practitioners in CMMi level 3 compliance.• Quarter PAR and CPAR audit to ensure AMS practitioner complies with AMS process for CMMi level 3 preparation.• Leaded process and quality implementation in CMMi compliances.KCO Business Control board committee:• Key role in IBM ASEAN Key Control over Operations (KCO) testing.• Audited compliance with IBM policies and industry standard regarding data security and privacy.• Audited compliance with IBM policies and industry standards regarding software development life cycle.• Validated issues reported and closed are supported by necessary artifacts.• Monitor, track and provide progress status updates to ASEAN Business Control Team for any issue raised as a result of the test.• Performed remediation steps for identified gaps.Vendor Management:• Monitored and tracked the AMS service maintenance renewal in advance• Get the concurrence from AMS DPE on software and product maintenance to be renewed.• Verified the quotation from procurement with financial analyst on renewal budget.• Raised the purchase request form based on the confirm quotation from AMS DPE.• Advised AMS on the process of order management. Show less AMS Resource Management:• Tracked AMS practitioners’ movement.• Checked and verified AMS practitioners comply to AMS On and Off Boarding Checklist process.• Tracked AMS practitioners resource planning from AMS BAM/DM.• Tracked AMS FTH and Contractors expiry date in advance.UCR Management:• Tracked the UCR status.• Generated weekly Backlog and Ongoing UCR Clearance Plan report for the customer.• Highlighted the exceptional UCRs e.g. target implementation date is over due.Release Management:• Prepared the monthly delivery calendar.• Generated the hit map on the UCR releases.• Highlighted the conflicts of the releases.• Cross checked with Change Management on the actual deployment status.O & M Application Rationalization:• Established evaluation and selection criteria for the replacement solution for the existing e-Form development tool.• Streamlined and updated the Maxis Application Inventory list by:o Conducted interviews using the questionnaires and application templates.o Gather and organize data.o Conducted interviews with AMS Domain managers and support team members to confirm findings.o Documented application characteristics and support resources.o Analyzed and summarized findings in the Application Inventory list.• Cleaned up the application inventory list that had compiled during Maxis Transition. The cleaned application inventory list became our baseline to further studies on the “unknown” application domain. • Updated the application inventory based on the interview information gathering likes application type, purpose, person to support, application domain and whether the application actively or inactively being.• Listed out the new applications that are not stated in the Maxis transition contract schedule. The new applications are highlighted by AMS domain managers and support staffs that are currently supporting the application. Show less Maxis Transition – Applications & In-Flight Projects:• Managed overall in-scope applications and application in-flight projects review plan.• Developed in-scope applications and application in-flight projects review plan.• Established data collection and reporting template.• Co-ordinated and reported projects review status.• Presented review findings and recommendations to MAXIS.• Established agreed Applications and Projects Support Plan at the end of transition.• Established list of critical applications for updated applications documentation.ECS / MCS Migration Project:• Migrated the code from OS/2 to windows platform and perform testing before release to production. Perform testing on actual equipment with ECS hostTest results documentation.• Performed problem analysis on error report.Soitec MES Implementation:• Performed testing on MES and automation simulation.• Test results documentation. Show less

  • IT Specialist

    Oct 2007 - Jul 2011

  • IT Specialist

    Oct 2007 - Jul 2011

  • IT Specialist

    Oct 2007 - Jul 2011
• 

  Xchanging Malaysia Sdn Bhd

  Jul 2011 - now

  IT Service Management:• Effectively execute and drive continuous improvement for IT Process Management.• Manage small improvement related to ITSM defined processes.• Establishes policy, procedures, and standards to ensure consistent, high quality delivery of service management.• Metrics management, reporting and improvements.• Secondary support for Change Management.• Review and produce activities and workflow documentation for IT Processes when required.• Manage Corrective Action plan on LAM process.• Monthly metrics reporting to management.Logical Access Management• Troubleshooting and resolving issues and concerns of the logical access process involving the service request, monthly and quarterly user access creation/modification/disablement.• Work with HR and System/Application/Service Owners to ensure timely submission of service request for user creation, provisioning, modification including revocation.• Monitor timely staff/user off boarding requests via weekly report monitoring.• Generate service requests aging reports to check the OTRS ticket to ensure timely action is taken to resolve all required requests.• Establishes and maintains good working relationships with all Head of Departments (HOD), Technical Administrators and Systems/applications owners to ensure process workflow and controls are been followed.• Champion the continual improvement of logical user access processes and controls including communications related to its policies• Generate and prepare logical access reports to analyse trending and identify improvements.• Work with YOMS team to develop automation of a full suite of logical user creation and management tool. Show less IT Service Reporting (Lead and support the IT SLA capturing and reporting responsibility)• Coordinate and capture the IT SLA report required to be provided from the various support tower, with a focus on KPI targeting and trending analysis, to the IT Director.• Verify, consolidate and publish the IT SLA report to the Management - IT Director, HODs and Managers for analysis.• Schedule meet with IT Director, HODs and Managers to analyse the data provided, clarifies data and responds to additional requests for information.• Create reports and metrics dashboards on a reoccurring or ad-hoc basis to improve measurement metrics and visibility of Key Performance Indicators (KPI).• Develop new reports and modifying existing reports, both proactively and in response to Management requests.• Works with application/system/service owner to ensure IT SLA catalogue is updated with continuous improvement measurement.• Creates and maintains databases and management reports in the Alfresco repository.• Extensively utilize Excel functionality to display all trending of data for reporting purposes, with no automated tool used currently.• Provide monthly operations reports in a timely manner. Show less Template Management (Setup, maintain and support Document Management System):• Assist develop the template management process.• Work closely with Quality Management to implement and maintain documentation standard such as document controls adhering the ISMS requirements and the quality management.• Support building up the Document Management in Alfresco repository for storing the common and private documentations.• Performing various administrative tasks including review on the documentation repository such as tracking on prevent uploading confidential information into the common area.• Regularly review obsolete documents from unintended use. The repository should be having the updated document to use.• Establish, manage and housekeeping of clean documentation repository structure in the common area ie public site of Alfresco.Change Management:• Backup support for Change Manager.• Support register approved change records in Forward Schedule Calendar (FSC) – a calendar showing the current and coming PDC deployment activities.• Support facilitate CAB review and Change release review.• Generate Change KPI reporting for trending, analysis and improvements. Show less

  • Process Analyst

    Jul 2011 - now

  • Process Analyst

    Jul 2011 - now

  • Process Analyst

    Jul 2011 - now