Elena Raynova

Experience

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  Alternative Advertising

  Sept 2011 - Sept 2015

  • Client Service Manager

    Sept 2014 - Sept 2015

  • Account Manager

    Sept 2013 - Sept 2014

  • Operations Manager

    Sept 2011 - Sept 2013
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  Concentrix

  Sept 2015 - Sept 2017

  Customer Care Expert

  • Managed key accounts for Italian governmental bodies, the Vatican, NATO, etc.• Built a sustainable relationship with key clients by identifying their needs and offering solutions.• Established and maintained strong partnerships with key vendors, facilitating smooth collaboration throughout project implementation.

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  A Data Pro

  Sept 2017 - Nov 2018

  Project Lead

  • Spearheaded the collection, consolidation, and enrichment of data to generate comprehensive business analytics.• Strengthened business relationships by overseeing key accounts, initiatives, and projects.• Nurtured strategic partnerships and actively identified growth opportunities and collaborations.• Simultaneously managed two pivotal projects, showcasing strong leadership in client management, budgeting, and financial analysis.• Ensured efficient resource allocation, delivered high-quality outputs, and met deadlines.• Provided training and mentoring to a cross-functional team of analysts, editors, and project coordinators. Show less

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  Translate plus

  Nov 2018 - Oct 2023

  • Empowered businesses to reach global audiences by deeply understanding their content localization needs and integrated linguistic services seamlessly.• Seamlessly integrated the company's technological solutions and proprietary software into client workflows. • Collaborated with cross-functional teams to enhance efficiency, accuracy, and scalability in localization processes.• Spearheaded contract renewals and maximized new business opportunities, including tenders, pitches, RFPs, RFQs, RFIs. • Strategically positioned the company's services and proprietary software to win new clients and expand market share.• Instrumental in increasing client engagement and satisfaction through a combination of personalized localization strategies and cutting-edge technology. Show less • Crafted a comprehensive company strategy on quality by redefining service layers and end-to-end processes. Implemented robust quality frameworks and standards to ensure superior service delivery and customer satisfaction.• Conducted in-depth analysis of service offerings and pricing models to identify areas for improvement and enhance competitiveness.• Collaborated cross-functionally to analyze and optimize end-to-end processes, identified bottlenecks, and implemented innovative solutions for increased efficiency and productivity.• Successfully maintained ISO 9001 and 17100 certifications and obtained ISO 18587 certification. Ensured compliance with ISO standards and fostered a culture of continuous improvement.• Delivered tangible outcomes in operational excellence through the successful implementation of quality initiatives, process optimization strategies, and cost-saving measures. Show less • Led the Quality Assurance and Vendor Management teams, empowering them to achieve growth and excellence.• Served as the escalation point for all client feedback, ensuring prompt and effective resolution. • Implemented robust feedback management processes to enhance client satisfaction and strengthen relationships.• Implemented data-driven strategies for procurement and cost optimization, resulting in significant savings and improved profitability while maintaining high-quality standards.• Aligned resources with business demands, optimized workforce utilization, and ensured scalable operations through strategic resource planning. Show less

  • Head of Account Management

    Dec 2021 - Oct 2023

  • Operational Excellence Manager

    Mar 2021 - Dec 2021

  • Quality Manager

    Nov 2018 - Mar 2021
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  Ramboll

  Nov 2023 - now

  Contract Manager

  • Spearheading comprehensive spend management and analysis initiatives, pivotal to optimizing financial resources and bolstering organizational efficiency.• Ensuring impeccable quality standards through routine internal audits, fortifying the reputation of deliverables and upholding client satisfaction.• Exercising vigilant oversight to guarantee strict adherence to contractual responsibilities, while consistently delivering premium services that align with our company's standards of excellence.• Proactively identifying and capitalizing on opportunities for cost savings without compromising the high quality synonymous with Ramboll.• Orchestrating the performance management of vendors to cultivate strong, mutually beneficial partnerships in support of company objectives.• Streamlining operations by consolidating and optimizing indirect spend categories, contributing to enhanced cost efficiency and resource utilization.• Implementing effective procurement strategies and rigorous cost control measures to efficiently manage indirect spend, thereby positively impacting the organization's overall financial performance.• Leading tender processes with a keen commercial mindset, fostering competitive advantages and securing optimal outcomes for the organization. Show less