Amanda Conley

Experience

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  RITE AID

  Mar 1997 - Sept 2024

  •Enterprise trainer for LEAN Kaizen, Standard Work, Gemba Walks, Escalation Huddles, and PDCA.•Supervise day-to-day and emergency technical support operations relating to pharmacy, distribution centers, and retail systems.•Oversee and lead a team of dedicated professionals responsible for providing quality technical support services.•Assist field technology projects achieve successful results by dispensing helpful knowledge as well as training and oversight of managed service providers (MSP)•Liaison with upper management, VPs, and district-level contacts while monitoring incidents through a service management system to meet SLAs and address escalations. Show less • Reviewed biweekly vendor payments worth $60K to verify transactions details and streamline financial operations.• Championed efficiency and drove performance growth by supervising SLA's and day-to-day performance of >80 field technicians through 6 supervisors.• Reduced down time of sites, saved costs, and minimized customer impact by deploying preventative maintenance program assisting field technicians.• Recognized for exceptional service in selecting, ordering, and approving maintenance for fleet vehicles consisting of 80 units. Show less • Monitored KPIs while spearheading a team of 17 professionals and collaborated with the disaster recovery team to contain problems thus ensuring efficiency and performance growth.• Decreased operations automation spending by $1.5M yearly through analyzation of applied process, identification of necessary changes, and implementation of improvements.• Recognized for achieving and maintaining top position in "Employee Satisfaction Survey" year after year.• Orchestrated process of collecting requirements, identifying scope, designing strategies, and finalizing assigned tasks. • Marshalled change management and led collaborative training effort with vendors to enhance the skill set of help desk and field technicians. Show less

  • Director, Field Technology Services

    Jan 2024 - Sept 2024

  • Sr. Manager, Enterprise Experience Support Services

    May 2020 - Jan 2024

  • Manager Field Technical Support

    May 2017 - May 2020

  • Field Technician Supervisor

    Jan 2002 - May 2017

  • Field Service Technician/ Pharmacy Automation Technician

    Feb 2000 - Jan 2002

  • Helpdesk Support Analyst

    Sept 1998 - Feb 2000

  • Pharmacy Technician

    Mar 1997 - Sept 1998
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  P3 Partners Oral Surgery

  Sept 2024 - Apr 2025

  Vice President Information Technology
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  Momentec Brands

  Apr 2025 - now

  Sr. Director of Technology Operations