SMITA BIRGE

Experience

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  Voxvalley Technologies

  Nov 2014 - May 2016

  Technical Support Engineer

  I worked as Technical Support (Non-voice) Engineer in Voxvalley Technologies pvt. ltd. for 7 months from 3’rd Novmber, 2014 to 17’th July, 2015. I worked on the Mosip product which was based on SIP and VoIP technologies. I was solving issues like registration issues, voice issues, call disconnecting issues in the application which are facing by clients.

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  Complete open source solutions

  Mar 2018 - Aug 2018

  Lab support intern in RHCSA and RHCE domain

  Worked in COSS institute as lab support intern in RHCSA and RHCE domain from 17 March 2018 to 2’nd August 2018Linux Administration Skills:⦁ Installed & Configured Red Hat Enterprise Linux 7.0⦁ Knowledge on booting sequence and MBR.⦁ Knowledge on Disk management and Configuring LVM and managing the volumes.⦁ Installation and configuration of Samba Server.⦁ Configuring and managing Web Server (Apache).⦁ Configured NFS and autofs clients for file sharing.⦁ Configuring and Installing Kick start.⦁ Remote accessing through SSH.⦁ Creating and Assigning users and groups and manage user rights and security.⦁ Troubleshooting like file system corruption, file system recovery, recovery run-levels.⦁ Troubleshooting like root password recovery, grub recovery.⦁ Managing users and files with permission (ACL).⦁ Crontab schedule recurring events.⦁ Implementation of ISCSI on server side and client side in Linux.⦁ Knowledge on SELinux Concepts.⦁ Configuring of YUM database.⦁ Taking backup by compressing size of data using Gun zip and Bun zip.⦁ Installing and configuring DNS and DHCP servers.⦁ Expertise in taking internal backup by using backup tools. Show less

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  J P Morgan Chase India Private Limited.,

  Aug 2018 - Jul 2019

  Technical Assistant

  JP Morgan’s Chase experience:• Working in J P Morgan’s chase as Tech ops - Advanced from 27 August 2018 to till present. • Execution of ITSM’s as per implementation plan on batch servers/db servers/application servers as per implementation plan attached to the itsm.• Handling Control-m job• Handling HPSM incidents/tickets and resolving which includes (removing log files as per req by dev team/restarting the servers) • Uploading the .xml ans .xlsm files through ITPAM tool.• Reviewing and accepting tasks by checking approvals and plans.• Deploying the codes through ansible which includes implementing inventory and customizing ansible config file.• Implementing code into playbooks so that we can deploy code from control node to managed hosts.• Managing variables and inclusions in playbook• Implementing task controls in playbooks. Show less

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  Arista Networks

  Nov 2019 - now

  System Engineer

  Arista Networks:⦁ Currently working in Arista Networks as Systems Support Engineer from 4th November, 2019 to till present.⦁ Handling system and network related issues in the organization including Mojo and Arista wifi products.⦁ Handling and troubleshooting linux related issues such as sserverd service stopped, SSH issues, SNMP failure issues, database related issues along, High CPU , High Memory and High Disk issues.⦁ Monitoring and troubleshooting alerts raising from Nagios, Logic monitor and which are related to Linux systems and networks. ⦁ Providing first level resolution for the alerts, collaborating with second and third level resolution teams. ⦁ Raise an ICC for any private IP request for POC/lab after calculating the subnetting and available IPs.⦁ Find the root cause for the issues or involve higher teams for critical issues and ask them for RCA/RFO. Raise a change if needed.⦁ Troubleshooting the various network related issues for the Arista's sites which are located across the globe within SLA.⦁ Troubleshoot the Public WAN issues BGP protocol. Involve with the ISP to resolve the issue.⦁ ITIL/SLA followed to handle incidents.⦁ Critical issues are triaged in zendesk ticket and engage higher network team to investigate. Show less