Odai Jeriss

Experience

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  The University of Jordan

  Feb 2008 - May 2008

  Research And Teaching Assistant

  a. Assist professors in doing researchesb. Write exams and quizzes for subjectsc. Mark home works, exams and quizzesd. Assist students in doing labs and projects

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  Cisco Systems

  Aug 2009 - Feb 2011

  Cisco Support Engineer

  a. Troubleshoot problems faced by Cisco’s customers world wideb. Help customers in installing and integrating Cisco System products mainly networking and unified communication (voice and video) systems. c. Assist customers in upgrading and migrating to Cisco products and operating system to newer software and hardware versions. d. Answer customers on their questions related to Cisco products (upgrade, install, integration and design related questions) e. Assist customers in configuring Cisco systems networking and unified communication systems productsf. Provide clients with full detailed reports listing the symptoms, solution and root cause analysis of the issues they were facingg. Provide higher management with periodically reports regarding the cases handled by me, listing the issue, symptoms, deployment details, current status and action plan Show less

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  Cell Information Technology

  Mar 2011 - May 2013

  Network and Unified Communication Specialist

  a. Design end to end network and unified communication solutions and other IT services (access control, IP Camera system, file server, print server, etc .....)b. Perform the network and site survey and generate full report of customer needs and requirements c. Create and build the bill of equipment and proposals for the IT projectsd. Install, integrate, upgrade and backup Cisco Network and Unified Communication products (Switches, Routers, Firewalls, Wireless Controllers and Aps, CUCM, CUC, UCCX, CUPS, CUCME, CUE, UC500, H323 MGCP and SIP gateways) e. Install, integrate and manage All Cisco’s Audio and Video Endpoints (physical and soft endpoints). f. Install and integrate and administrate Lync Unified Communication server. g. Install and integrate and administrate Telepresence video conferencing solutions.h. Perform level three customer support customers when the front line support team has complicated issuesi. Virtualizing Unified communication products using VMware ESXi. j. Administrating Customer’s SmartCare System. k. Managing Customer’s SmartCare, SmartNet and SLA contracts. l. Install, integrate, administrating and managing WebEx web conferencing solutions and collaboration client Show less

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  C4 Advanced Solutions

  May 2013 - Aug 2018

  Senior IT Infrastructure Engineer

  a. Provide consultancy services in all fields related to IT operations and Education Technology (ET) services b. Setting up information security roles to match industry best practicesc. Partner with the organization to understand organization and departmental strategy and agree information systems solutions to meet needs.d. Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance.e. Lead the organization in exploiting technology and use knowledge of IT solutions to drive organizational change and support business process design.f. Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and supportg. Managing IT projects (Related to Networks, Security, Voice, Video, Data Center, etc.) from the stage of building the RFP until the handover of the project, and representing the focal point of contacts with the contractor. h. Assist the organization with the yearly plan including yearly budget, projects need to be implemented, systems and services need to be added i. Providing management with periodical reports regarding the IT infrastructure performance and stability.j. Supervision over the organization main and major IT issues.k. Organizing the IT support team, and ensuring enquiries got handled by the proper engineer.l. Administrate both the Data Network (Including Access and Core Network, Firewalls, WLC Controllers, ISE and WSA) and Voice/Video Netwrok (IP Telephony System, video conferencing System and Cisco WebEx system for web conferencing)m. Perform the periodically backup process for all the IT and ET infrastructure equipment’sn. Administrating the organization Data Center and operating it Show less

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  Emirates Defense Industries Company

  Aug 2018 - Sept 2020

  Senior IT Infrastructure Engineer

  a. Provide consultancy services in all fields related to IT operations and Education Technology (ET) services b. Setting up information security roles to match industry best practicesc. Partner with the organization to understand organization and departmental strategy and agree information systems solutions to meet needs.d. Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance.e. Lead the organization in exploiting technology and use knowledge of IT solutions to drive organizational change and support business process design.f. Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and supportg. Managing IT projects (Related to Networks, Security, Voice, Video, Data Center, etc.) from the stage of building the RFP until the handover of the project, and representing the focal point of contacts with the contractor. h. Assist the organization with the yearly plan including yearly budget, projects need to be implemented, systems and services need to be added i. Providing management with periodical reports regarding the IT infrastructure performance and stability.j. Supervision over the organization main and major IT issues.k. Organizing the IT support team, and ensuring enquiries got handled by the proper engineer.l. Administrate both the Data Network (Including Access and Core Network, Firewalls, WLC Controllers, ISE and WSA) and Voice/Video Netwrok (IP Telephony System, video conferencing System and Cisco WebEx system for web conferencing)m. Perform the periodically backup process for all the IT and ET infrastructure equipment’sn. Administrating the organization Data Center and operating it Show less

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  ETS

  Sept 2020 - Apr 2021

  Senior Information Technology Specialist

  a. Provide consultancy services in all fields related to IT operations and Education Technology (ET) services b. Setting up information security roles to match industry best practicesc. Partner with the organization to understand organization and departmental strategy and agree information systems solutions to meet needs.d. Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance.e. Lead the organization in exploiting technology and use knowledge of IT solutions to drive organizational change and support business process design.f. Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and supportg. Managing IT projects (Related to Networks, Security, Voice, Video, Data Center, etc.) from the stage of building the RFP until the handover of the project, and representing the focal point of contacts with the contractor. h. Assist the organization with the yearly plan including yearly budget, projects need to be implemented, systems and services need to be added i. Providing management with periodical reports regarding the IT infrastructure performance and stability.j. Supervision over the organization main and major IT issues.k. Organizing the IT support team, and ensuring enquiries got handled by the proper engineer.l. Administrate both the Data Network (Including Access and Core Network, Firewalls, WLC Controllers, ISE and WSA) and Voice/Video Netwrok (IP Telephony System, video conferencing System and Cisco WebEx system for web conferencing)m. Perform the periodically backup process for all the IT and ET infrastructure equipment’sn. Administrating the organization Data Center and operating it Show less

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  GBM

  Apr 2021 - now

  Defense Sector Account Manager