Payal Patel

Experience

• 

  Walmart

  Aug 2021 - Nov 2023

  • Coordinated with marketing teams to develop promotional strategies, resulting in a 35% increase in online sales over six months.• Trained and mentored new employees, decreasing onboarding time by 30% and increasing overall departmental productivity by 25%.• Strengthened relationships with team members and customers through effective communication and a positive attitude, improving customer satisfaction by 20%.• Developed and implemented strategies aligned with organizational goals, achieving a 25% increase in operational efficiency and significant cost savings. Show less

  • Department Manager

    Oct 2022 - Nov 2023

  • Customer Service Associate

    Aug 2021 - Oct 2022
• 

  Gatestone & Co.

  Sept 2023 - now

  Technical Support Representative

  • Assisted over 100+ Shaw satellite customers daily via phone to resolve technical issues, ensuring high service and customer satisfaction.• Diagnosed and resolved 90% of technical problems encountered by customers using internal software, tools, and guides within the first call.• Documented customer records with detailed logs of problems and solutions, aiding other agents in maintaining efficient time management and multitasking.• Maintained high service levels by effectively managing time and multitasking between calls, improving overall customer experience.• Utilized internal software and tools to troubleshoot and resolve technical issues, reducing customer downtime by 50%. Show less