John Milnor

Experience

• 

  Navient

  Mar 2015 - May 2017

  Network Administrator

  Delivered exceptional customer support, honing expertise in software applications like Twilio, Skype for Business, and Citrix, while adapting to remote work dynamics.

• 

  Asurion

  Jul 2017 - Apr 2020

  Field Service Technician

  I was a repair technician to all types of devices.

• 

  CSI

  Apr 2020 - Jan 2022

  Network Engineer

  At CSI, as a Network Engineer, I mastered IT skills essential for nonprofit IT support. My responsibilities included implementing ConnectWise, Active Directory, Palo Alto firewalls, and Cisco technologies. This role was crucial in developing my network infrastructure and security expertise. The hands-on work with such a variety of technologies and systems was instrumental in my professional growth, equipping me with a comprehensive understanding of network infrastructure and security.

• 

  Germantown Technologies

  Jan 2022 - Mar 2023

  Technical Services Engineer

  My job is to act as a Tier 2 tech for several different medium sized corporations. I do onboarding for new users and set up their computers, which involves working in Active Directory, Azure, Kaseya, and many more applications to streamline the job and provide cutting edge technology for the end-user. I also spend a lot of my workday answering tickets for different problems an end user might be having.

• 

  Visual Edge IT

  Mar 2023 - Sept 2024

  Field Services Engineer

  I am a Tier 2 Technician for, arguably, the nicest private school in Nashville. I provide Enterprise level knowledge and experience to give the school bleeding edge tech and security. The school uses primarily Apple products and they allow me the freedom to test new methods of Networking. This is already a very unique experience and I plan on being here for many years still.

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  InfoTech TN

  Dec 2024 - now

  Systems Administrator