Andy Smith

Experience

• 

  Royal Air Force (RAF)

  May 1988 - Jul 1991

  Acting Corporal
• 

  Securicor

  Jul 1991 - Jun 1992

  Security Supervisor
• 

  HM Prison and Probation Service

  Jun 1992 - May 2023

  As Duty Manager my role saw me assimilating managerial and leadership knowledge to act as Bronze Commander, attending incidents, and coordinating resources ensuring issues got resolved in a timely manner.Key achievements included: • Safeguarded success rates through the implementation of creative initiatives and regimes, working alongside 200 staff and 500 prisoners, building relationships, and introducing incentives which lead to increased productivity and better cooperation. • Assembled, wrote, and presented incident reports, health & safety reports, and daily briefing reports.• Ensured consistently high levels of project delivery and satisfaction by liaising with teams at all times, making sure everyone was working towards the same goal. Show less As Visits Manager the role saw oversaw and managed strategy and policy for all social and legal visitors for prisoners along with the Video Link Suite providing court hearings, carrying out regular reviews and suggesting any service improvements. Key achievements included: • Built strong relationships with the general public, taking time to listen to any issue they may have regarding their visit or experience in the prison and rectifying it promptly, lowering complaint rates and increasing satisfaction. • Enabled easier court appearances by overseeing and optimising the use of Video Link Suite. Show less As Control Room Manager I acted as Silver Commander rectifying any serious protracted incidents with professionalism and speed.Key achievements included: • Regulated communication lines between the establishment, team members and local police, keeping everyone informed of any logistic situations or incidents, expelling any queries or concerns, keeping the establishment running smoothly. • Developed and tested establishment Contingency Plans.• Carried out routine testing and planned maintenance security systems such as video motion detections and geo phones, keeping up to date with any technological advancements to ensuring the highest level of security possible. Show less My role as Segregation Manager required me to communicate courteously and respectfully with difficult inmates, ensuring they received their mandatory entitlements while being treated decency. Alongside that I completed administrative tasks involving legally mandated paperwork.• Key player in securing the department recognition as one on the ‘best units in the service’ following Her Majesties Inspectorate of Prisons Inspection. The unit and staff were the winners of the ‘Team of the Year 2018' within the Long-Term High Security Estate. • Received praise for turning the service around through the rolling out of forward-thinking process and standards. Show less

  • Duty Manager

    Jan 2021 - May 2023

  • High Risk Escort Commander

    Jun 2015 - Apr 2023

  • Visits Manager

    Nov 2018 - Jan 2021

  • Gate Manager

    Nov 2018 - Jan 2021

  • Control Room Manager

    Nov 2018 - Jan 2021

  • Segregation Manager

    May 2015 - Nov 2018

  • Protected Witness Unit Manager

    Jan 2012 - May 2015

  • Prison Officer / Senior Officer

    Jun 1992 - Jan 2012
• 

  UB40

  May 2023 - Aug 2023

  Gentleman of Leisure

  While between roles, I have carried out volunteer work for several local charities.

• 

  Network Rail

  Sept 2023 - Jan 2024

  Advanced Timetable Analyst

  Responsible for deep dive analysis of existing timetabling to consider requests from franchise operators to increase route capacity. Negotiating with stakeholders to amend services, and producing reports aimed at varying levels dependent on need.

• 

  Mitie Security

  Jan 2024 - now

  Strategic Lead for Harm & Aggression

  As the Strategic Lead for Harm & Aggression for a major supermarket chain, my primary objective is to ensure the safety and well-being of both customers and employees within stores. This involves developing and implementing strategies to minimize instances of harm and aggression and fostering a culture of safety.In terms of strategy development, I am responsible for creating comprehensive plans aimed at addressing and preventing harm and aggression; this includes conducting thorough risk assessments, analysing data, and collaborating with stakeholders to identify potential areas of concern.Policy implementation is another critical aspect of my role. I ensure that policies and procedures designed to prevent harm and aggression are effective and put into practice through training programs, security protocols, and incident response plans to equip staff with the necessary skills and knowledge to handle any situation.Collaboration with internal and external stakeholders is key to effectively addressing issues related to harm and aggression. I work closely with law enforcement agencies, security teams, and community organizations to develop proactive strategies and initiatives.Monitoring and evaluation are ongoing responsibilities to ensure the effectiveness of harm and aggression prevention strategies. I continuously assess key performance indicators and make recommendations for improvements based on data-driven insights.Lastly, I ensure compliance with relevant laws, regulations, and industry standards pertaining to safety and security in the retail environment. This includes staying abreast of emerging threats and best practices to proactively address potential risks and maintain a safe and secure shopping environment for everyone involved. Show less