Sean Moore

Experience

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  Allianz Management & Operations Services

  Nov 2008 - Feb 2017

  Support Analyst

  WSUS - Approval and deployment of updates for servers and clients.DHCP - Monitoring, creating reservations.Active Directory - Creating and editing users and security groups.Replication - Ensuring virtual servers are being replicated correctly and carrying out DR tests on replicated VMs.VM Ware - making sure VMs are running efficiently and editing VM settings if needed.Backups - Done through MS DPM. Restore also carried out as well as weekly tape changes.Antivirus - Ensuring definitions are up to date on servers and clients.File sharing - Creating and sharing folders and applying the appropriate security groups to them.GFI Web Monitoring to create rules that allow users to view certain websitesCreating and editing virtual print queues and assigning them to users through Group PolicyBuilding desktop machines for new users including OS install, application install, certs, patching machine to the company network, adding machine to domain, adding machine to WSUS group, test user loginTelephone support including installation and troubleshooting of Cisco IP phones as well as Blackberry deployment and troubleshootingExperience working with Cisco and Polycom video conference unitsProvide support to home users either through Citrix shadowing function or Team ViewerCreation of documentation and procedures for others staff members on team to followSafeboot and McAfee Endpoint encryption supportDeal with users either through Supportworks ticket system, phone or email Show less

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  Arkphire

  Feb 2017 - now

  Systems Engineer