Afsal Aboo

Experience

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  Perfect Tech IT Solutions

  May 2011 - Aug 2012

  Technical Support Engineer

  As a Technical Support Engineer at Perfect IT Solutions, Acer ASP in Kerala, India, I provided comprehensive IT technical support to Acer cooperative clients, ensuring adherence to company policies. I managed ticket workflows, prioritized and resolved technical issues promptly, while also mentoring a team to foster a collaborative work environment. My role included implementing IT system improvements, monitoring performance metrics, and effectively communicating with clients to deliver tailored solutions, alongside troubleshooting complex technical issues in collaboration with cross-functional teams. Show less

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  Metra Computer Group

  Jan 2013 - Mar 2016

  Lead Technical Support Engineer

  As Lead Technical Support Engineer at Metra Computer Group (WWTS, Dell, and HP ASP) in Dubai, UAE ), I provided primary IT support for HP and Dell customers, ensuring prompt resolution of hardware and software issues. I managed and mentored a team of 20+ engineers, coordinated bench and onsite calls, and maintained communication with HP for efficient problem resolution. My role involved regular meetings with HP's call center and regional managers to enhance service delivery, resulting in recognition from Dell EMEA for outstanding service in FY '14. Show less

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  Al Mawakeb School - Al Barsha

  Mar 2016 - now

  ICT Officer

  As an ICT Officer at Al Mawakeb School in Dubai since March 2016, I oversee the execution of ICT operations in line with AMSI's policies, manage an Active Directory Forest for 600+ users, and administer MS365 and Jamf Pro-Apple MDM for device management and security. I ensure high availability and disaster recovery across 4 physical and 13 virtual servers, manage NEC IP Phone Systems, Huawei Enterprise WLAN, Xerox SafeQ Print suite, and handle network security with Huawei switches and firewalls. Additionally, I implement Veeam backups, supervise Felix CCTV and Suprema biometric security, lead the helpdesk team, and manage the annual ICT budget and procurement. Show less