Ana Gonzalez

Experience

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  Teleperformance México

  Nov 2010 - Jan 2013

  Quality Assurance Supervisor
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  IBM

  Feb 2013 - Feb 2020

  As an AR 1st line manager, I led rainbow teams of 20 - 30 people, with 90% in person, towards achieving DSO results. I focused on four key metrics of collections based on the age of invoices. Through my leadership skills and ability to influence my team, we attained 4/4 targets almost constantly, executing flawlessly. Leadership, accurate forecasting, budget management, big data analysis, project management, customer advocacy, and excellent communication and presentation skills continue to be part of my skillset. My experience in operations and people management has shaped my ability to connect with diverse teams and drive exceptional results. Show less

  • Accounts Receivable Manager

    Feb 2019 - Feb 2020

  • Client Advocacy Leader

    Jun 2018 - Feb 2019

  • 1st Line Manager for US Accounts Receivable

    Jan 2016 - Jun 2018

  • US Accounts Receivable Team Leader

    Jan 2015 - Jan 2016

  • US Accounts Receivable Collector

    Feb 2013 - Jan 2015
• 

  Hewlett Packard Enterprise

  Feb 2020 - now

  Customer Advocacy and References Manager

  As a Customer Advocacy Manager for North America at HPE, I’ve dedicated my career to crafting compelling narratives that highlight the transformative power of HPE solutions. One of my proudest achievements has been leading the Peer-to-Peer program for the past 3 years, an in-person event where advocates and prospects come together to share stories of how their challenges were solved with HPE’s innovative solutions. In June 2024, I spearheaded an effort that supported 400 customers, driving impactful conversations and showcasing our collective success.My role goes beyond storytelling; it’s about building strong, lasting relationships. Serving as the Communications Chair for both the Early Career Network and the Global Women’s Network, I’ve had the honor of drafting communications for high-profile events like International Women’s Day and the Women’s Excellence Awards. These experiences have honed my skills in executive communication and strategic messaging. Show less