Mohamed Noaman

Experience

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  Viking Hotel

  Jan 2010 - Jan 2012

  Front Office Receptionist

  •Welcomes visitors by greeting them, in person or on the telephone.• Directs visitors by maintaining employee and department directories• Maintains security by following procedures• giving instructions answering or referring inquiries• responsible for check in and out .

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  Crocodile Egypt Travel

  Jan 2012 - Jan 2013

  Tour Operator / Tour Leader

  Joined as a Tour operator & Tour leader in Cairo Office • Handling operations for FIT inbound bookings.• Preparing full packages including hotel accommodation, transfers, ticket reservations and excursions.• Manage clients hotel accommodation procedures (Check in, check out & special requests).•Organizing the situation between our branches within Egypt and the main office .•Handling the business letter through the Emails .•follow all documents on the Email on daily basis•Handling incoming and outgoing emails & faxes.•Answering all email inquiries.•resolve all a customers’ problem is brought to a satisfactory conclusion.•Follow Up my department & preparing annual report to improve the works . Show less

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  AboSamra Travel

  Jan 2013 - Jan 2016

  Operations Executive

  • Daily and hourly Follow-up for all operations duties.• Process hotel reservations at hotels, resorts and apartments all over the world.• Give recommendation and assist clients for accommodation, transportation, tours & activities inquiry through emails and phone calls.• Build loyalty by enhancing our clients overall travel experience while meeting every travel management service requirement and expectation• Liaising with hotels and suppliers to provide guests with hotel availability and offer alternate options.• Handling cancellations, no shows, complaints and other reservation statuses.• Representing Abosamra travel in establishing and maintaining strong relationships with hoteliers & suppliers.• Negotiating rates with suppliers.• Seek higher levels of performance continuously.• Ensuring timely delivery of excellent service & high level of customer satisfaction.• Ensuring that business opportunities and revenue growth is being maximized at all times.•Hands on experience of all online distribution channels.• Monitoring bookings & rates parity on all online competitors channels.• Following up with account and sales managers for future reservations.Respond to all client's inquiries.• Development & improving products and services offered.• Solving technical problems related to client's accommodation on the spot.• Ability to handle multiple clients• Handling multiple projects and prioritizing are essential to the success of the job• Providing general and specific advice about different travel destinations• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations. Show less

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  Holiday Store DMCC

  Jan 2016 - Jan 2020

  Senior Operations (B2B Online Global Booking System &Wholesaler)

  - Daily and hourly Follow-up for all operations duties.- Process hotel reservations at hotels, resorts and apartments all over the world. Give recommendation and assist clients for accommodation, transportation, tours & activities inquiry through emails and phone calls.- Build loyalty by enhancing our clients overall travel experience while meeting every travel management service requirement and expectation.- Liaising with hotels and suppliers to provide guests with hotel availability and offer alternate options.- Handling cancellations, no shows, complaints and other reservation statuses.- Representing Holiday Store DMCC in establishing and maintaining strong relationships with hoteliers & suppliers.- Negotiating rates with suppliers.- Seek higher levels of performance continuously- Ensuring timely delivery of excellent service & high level of customer satisfaction.- Ensuring that business opportunities and revenue growth is being maximized at all times.- Hands on experience of all online distribution channels.- Monitoring bookings & rates parity on all online competitor’s channels.- Following up with account and sales managers for future reservations.- Respond to all client's inquiries.- Development & improving products and services offered.- Solving technical problems related to client's accommodation on the spot.- Ability to handle multiple clients.- Handling multiple projects and prioritizing are essential to the success of the job- Providing general and specific advice about different travel destinations- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.- Use positive telephone service techniques; act on special customer requests and maintain excellent client relations. Show less

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  National Travel Service (NTS group)

  Jan 2020 - Dec 2021

  Outgoing Travel Operations head office manager

  - Receiving the hotels contracts from the contracting manager.- Mange with my team the rates uploading process on B2B & B2C online system. - Follow up with the team the uploading contract for UK & European market.- Follow up the stop sale / release period with the contracting department to take action after the uploading on the system.- Receive the new promotion, new offer and update the extra net on the system.- Receiving the booking from the travel agencies in U.K & European travel agencies. - Confirm the booking with directly with the hotels.- Analysis the selling with the contracting manager. - Negotiate with the contracting department to get the best rates. - Compare the contracts rates with other competitor and monitoring.- Handling cancellations, no shows, complaints and other reservation Statuses.- Monitoring bookings & rates parity on all online competitor’s channels.- Follow up with the account and sakes manager for the booking strategy.- Daily report to the management of the online system. - Yielding, optimization the rates with the other online system.- Confirm the bookings with the hotels in Egypt. - Follow the payment with the accountant department.- Oversee any new amend, cancellation and No-show cases. - Build loyalty by enhancing our clients overall travel experience while meeting every travel management service requirement and expectation. - Solving any issue related to client's accommodation on the spot.- Make strategy to make a high volume. - Development & improving products and services offered.- Ensuring timely delivery of excellent service & high level of customer satisfaction.- Ability to handle multiple clients.- Monitoring daily bookings done by the travel agencies to insure that all are in order.- Build loyalty by enhancing our clients overall travel experience while meeting every travel management service requirement and expectation. Show less

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  Satholidays

  Jan 2021 - now

  Operation & contracting Manager

  SATHOLIDAYS DMCC is a dedicated global B2C & B2B online system, providing solutions for our partners.Ensuring that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirementsImproving operational management systems, processes and best practices that guarantee organizational well-being• Act as the face to face key point contract for accommodation supplier vendors to maintain the relationship for matters related to contracting, operational, commercial or financial activities.• Negotiate the initial purchase quality metrics of the contract with new suppliers and contract renewals. Conditions include rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy, credit terms, pricing model (net or commission etc.);• Maintain and expand the supplier portfolio according to targets, ensuring product diversity for our customer base: 1*-5*, hotels-hostels, city-rural based, modern-boutique, independent-chain etc.• Identify and negotiate with key partner's preferential conditions in direct coordination with the immediate superior and promote the commercial opportunities.•Understand, analyze and identify Trends and Opportunities from Region's Trading Report, Destination News, and happenings, including the extraction from our statistic database of KPIs.•Periodic presentations on analysis, future plans and tactics used.•Make sure that all suppliers comply with our Sure2Care (Health and Safety) Program.•Conduct site inspections and attend trade shows and workshops to promote the company values.•Responsible for the internal destination contracting report (purchase quality index, product status, etc.)•Monitoring daily bookings done by the travel agencies to insure that all are in order.•Closely monitor the room production and work with all the relevant parties to stimulate growth of bookings, room nights and revenue. Show less