Banda Ackson

Experience

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  Shaban Electronics

  Jan 2014 - Nov 2016

  IT Support and Sales Manager

  Summary of job objectivesIn my role, I was tasked with overseeing the management, configuration, repair, and sale of computer accessories. These accessories encompassed a wide range of devices, including computers, printers, keyboards, mice, and laptops. Additionally, I was responsible for designing receipt books, developing the company website, and implementing measures to secure the company's computers from external attacks and viruses. Furthermore, I facilitated software updates to ensure that all systems were running efficiently and securely. My primary objectives were to streamline operations, optimize functionality, and enhance security measures across the organization's computer systems and accessories. Show less

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  Carlcare Services (Tecno Zambia)

  Dec 2017 - Jun 2018

  Software Quality Engineer

  During my tenure in the Quality Management Department at Carlcare Services (Tecno Zambia), I undertook a pivotal role in ensuring the optimal performance and user-friendliness of our mobile phone brands, including Tecno, Infinix, and Itel, prior to their release to the market. My primary objectives encompassed a range of activities aimed at enhancing the quality and functionality of these mobile devices: Downloading and upgrading phone software to the latest versions, ensuring that devices are equipped with the most up-to-date features and security patches. Developing comprehensive test plans to systematically evaluate the performance and functionality of mobile phones, identifying potential defects and areas for improvement. Executing test plans rigorously to capture and document any bugs or defects encountered during testing, facilitating timely resolution and ensuring product quality. Conducting thorough bug analysis to determine the root causes of issues and discrepancies and providing detailed feedback to the research department for further investigation and resolution. Tracking and tracing bugs systematically to monitor progress towards resolution, ensuring that all identified issues are addressed promptly and effectively. Collaborating with the research department to provide valuable insights and information regarding identified bugs, facilitating the development of effective solutions and enhancements. Providing support to Carlcare staff in resolving customer complaints related to mobile phone performance or functionality, leveraging technical expertise to address customer concerns and ensure satisfaction.Overall, my role in the Quality Management Department at Carlcare Services involved a meticulous approach to testing, analysis, and problem-solving, aimed at delivering mobile phone brands that meet the highest standards of quality, performance, and user experience. Show less

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  Higher Education loans and scholarships board-Zambia

  Jun 2018 - Mar 2021

  ICT Project Officer

  As the Technical Co-Lead for the Higher Education Student Financing Management System (HESFMS) Project, I played a crucial role in ensuring the project's ICT components were successfully implemented. My responsibilities were diverse, aimed at optimizing system functionality and facilitating seamless integration. Key duties included:Conducting comprehensive training sessions for staff and stakeholders to familiarize them with HESFMS functionalities.Spearheading stakeholder engagements with government institutions to facilitate system integrations.Providing leadership to the Data Migration team, guiding them in utilizing migration tools.Developing detailed Data Migration plans and innovative data entry applications.Contributing to essential project documentation, including Business Requirements and Software Specifications.Collaborating in drafting solicitation documents for the HESFMS project.Defining Network Infrastructure specifications for HESFMS and HELSB institution.Offering comprehensive IT support for HELSB systems, including installations and troubleshooting.Contributing to the development of ICT policies, strategic plans, and operations manuals.Maintaining open communication channels by delivering regular project updates.Facilitating productive meetings between project stakeholders.Leveraging negotiation skills to obtain necessary project resources.Overall, my role in the HESFMS project showcased my leadership, technical proficiency, and project management skills, leading to successful ICT initiatives implementation. Show less

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  Higher Education Loans and Scholarships Board (HELSB)

  Mar 2021 - May 2023

  Information Communication Technology Officer

  Main Responsibilities:Led the implementation of network security measures utilizing DarkTrace (NDR) software, safeguarding critical IT assets.Managed Crowdstrike (EDR) software deployment to fortify endpoint security.Oversaw HELSB network infrastructure management, including acquisition, configuration, and maintenance.Orchestrated integration and configuration of CCTV surveillance systems to enhance physical security.Championed proactive troubleshooting to swiftly resolve hardware and network issues.Facilitated seamless data exchange through regular stakeholder communication.Conducted network security analysis using advanced tools like DarkTrace and Sophos Firewall.Provided strategic direction to software engineering teams, ensuring alignment with organizational goals.Spearheaded network design initiatives to foster scalability and adaptability.Leveraged business intelligence solutions to extract actionable insights from data.Collaborated with executive leadership to execute strategic IT initiatives aligned with organizational values.Cultivated relationships with vendors to optimize service delivery.Maintained records of IT incidents to drive continuous improvement.Stayed updated on technological advancements and industry trends.Managed user access through HELSB mail server and Active Directory administration. Show less

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  NICO Insurance

  Jun 2023 - now

  Assist. IT Manager (ICT Team Lead)

  As an Assistant Information Technology Manager at Nico Insurance Zambia Ltd., I spearheaded critical IT functions to ensure seamless operations and optimal performance. My duties included:System backups and maintenance for data integrity and disaster recovery preparedness.Application of Operating System updates and patches to enhance security and performance.Management of Office365, Microsoft Active Directory, and Domain Controller for user accounts and access control.Configuration and administration of Policy Administration Software and antivirus software for cybersecurity.Administration of Sophos XG Firewall to protect against unauthorized access and malicious activities.Oversight of Microsoft Windows and Oracle Solaris servers for optimal performance.Configuration of network devices for seamless connectivity.Administration of VOIP PBX for efficient communication.Help-desk support and user training to enhance productivity.Onboarding of users on insurance applications for smooth adoption.Assistance with audit query reports for compliance.Maintenance of LAN, WAN, and Internet infrastructures for business operations support.Support for Oracle, SQL database, and Web Applications.Accounting maintenance on insurance applications for financial accuracy.Pre-deployment testing of functionality deliverables to minimize disruptions.Administration of Premia Insurance Software for streamlined operations.Back-end report generation for decision-making.Strategic planning and project management aligned with organizational goals.Collaboration on IT budget development and procurement.Management of IT projects from initiation to completion.Administration of Sage 300 for financial management and reporting.These duties showcase my expertise in managing IT infrastructure effectively. Show less