Oriol Malonda

Experience

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  MAHALA Comunicación y Relaciones Públicas

  Oct 2013 - May 2014

  Communications Event Assistant Manager

  - Gave direct support and assistance to the Events Director with project planning, implementation and on-site logistical operations.- Assisted the events team with on-site logistical operations by monitoring service delivery and reacting to changes and problems.- Created and implemented Social Media strategies to promote events.

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  Decathlon España

  Sept 2014 - Apr 2015

  Retail Sales Assistant

  - Managed and coordinated customer service for multiple store departments.- Increased sales performance and sales opportunities by implementing new and more effective sales strategies.

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  SELLBYTEL Group Spain

  May 2015 - Feb 2016

  Customer Service Executive & Social Media Advisor

  - Managed large amounts of incoming calls and customer service inquiries.- Coordinated Social Media Customer Service (Instagram, Facebook, Twitter).- Handled customer complaints, provided appropriate solutions within the time limits and followed up to ensure resolution.- Liaise with customer service and teamwork with the sales department.- Met personal and customer service team sales targets.

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  VQ LIMITED

  Feb 2017 - Sept 2020

  Restaurant Manager

  - Coordinated daily restaurant management operations.- Created and implemented innovative and effective marketing strategies to increase sales and customer satisfaction.- Delivered superior service to over 400 daily customers and maximised customer satisfaction.- In charge of recruitment, training and evaluating staff performance. - Respond efficiently and accurately to customer complaints and inquires.

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  Photobox

  Nov 2020 - Jan 2021

  Customer Service Representative

  - Managed and handled a large number of customer complaints and requests submitted by, email, live chat and instant messages on Social Media.- In charge of multiple internal projects.- Coordinated Social Media Customer Service ( Facebook, Twitter).