Nevish Prem

Experience

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  Set Master Productions

  Sept 2011 - Dec 2011

  Event Coordinator

  • Monitored and recorded expenses of the team and event.• Submitted daily report of the event to the Event Director.• Setting up the backdrop and technical equipment required for the event.• Ensuring advertisement in the form of roll ups and lamas is placed at the right places.• Ensuring total participation from the crowd. • Approaching the customers to participate in the events.• Encouraging the customers to try out the products• Pack up of company materials.

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  Blue Nile Net Craft Wedding Decorators

  Dec 2011 - Feb 2012

  Event Coordinator

  • Conducted presentations to the potential clients. • Handling vouchers and recording expenses of the company.• Conducting meetings with the clients and understanding their requirements.• Communicating the client’s requirements to the team and ensuring highest satisfaction of clients.

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  Al Abdulkarim Holding Company

  Jun 2012 - Aug 2013

  Shipping Coordinator

  • Creating shipping purchase orders through software called AXAPTA.• Maintaining shipping records in adherence to the company’s policy.• Providing tracking or shipping history information to customers on request.• Preparing shipping paperwork as well as complete shipping transaction through appropriate systems.• Scheduling and coordinating both domestic and international freight forwarder transactions.• Ensuring freight forwarders are selected based on company objectives of cost and delivery.• Communicating with the shipping/receiving area. • Communicating shipping volumes and priorities with the Warehouse Manager and 3rd Party Warehouses to optimize available resources.• Effectively lead cross-functional root cause and corrective action to resolve customer-related shipping issues.• Coordinating and scheduling freight pick- ups via email or over the phone.CLIENTS HANDLED:• SAUDI ARAMCO• HALLI BURTON• SCHLUMBERGER• GENERAL ELECTRICAL• SABIC• J.RAY MCDERMOTT• PETROFAC Show less

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  CEVA Logistics

  Nov 2013 - Dec 2015

  Account handler (Oil & Gas)

  • Proficient with ERP Modules such as C2C and Axapta.• Handle high volume of calls or emails and strict deadlines for daily reports.• Create and maintain contact with vendors and customers to ensure timely delivery of goods• Analysis of appointments based on priority, load specs, warehouse needs, logistical issues, work flow and capacity • Maintain and build a professional relationship with domestic or international carriers, vendors, logistics companies and staff (verbal and written communication)for optimal process flow • Provide inbound forecasts and answers on load inquiries to the replenishment team on an as needed basis. • Maintain communication with warehouse staff to ensure proper working order Handle special projects and assignments as needed or during down time.• Updates WMS regularly.• Adhere to 5S, Lean processes and work instructions.• Coordinate deliveries for repaired or returned items.• Documentation of various warehouse related activities and taking responsibility of all commercial activities and transactions related to warehouse.• KPI completion & Ensuring process compliance and improvement. Show less

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  Jet Airways

  May 2016 - May 2019

  Customer Service Officer

  • Ensuring provision of guest services as per 9w standards.• Ensure ancillary revenue targets are met.• Handling DNB, Flight Disruptions, Payload issues etc.• Identifying safety risk in accordance with a risk assessment process & ensure adequate risk mitigation steps that are appropriately implemented in order to ensure safety within the workplace.• Organizing and conducting training for the staff on a monthly basis.• Monthly station performance reports and presentationsTrainings (Airline Based)• Safety management system• Air-side safety• Leadership Skills development• Basic Airport Handling• Reservations (SABRE)• Customer Service Excellence Skills• Telephone Etiquette• DGR• Advance Check-in System International (ACSI)• Load & Trim (Manual & computerized) preparation Show less

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  MeraTicket-ME

  Mar 2020 - Mar 2021

  Ticketing Manager

  • Planning event with attention to financial and time constraints.• Manage all event operations (preparing venue, invitations etc.• Negotiate with vendors to achieve the most favorable terms.• Research vendors and choose the best combination of quality .• Manage all event operations.• Identify the client’s requirements and expectations for each event.• Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.• Manage all event set-up, tear down and follow-up processes.• Maintain event budgets.• Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.• Assess an event’s overall success and submit findings. Show less

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  Expo 2020 Dubai

  Aug 2021 - Dec 2021

  Operations Coordinator

  • Built personal relationships with guests to promote positive experiences.• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.• Worked closely with management staff to create new and lucrative tours.• Maintained energy and enthusiasm in fast-paced environment.• Motivated and trained employees to maximize team productivity.Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. Show less

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  Emirates

  Dec 2021 - Apr 2022

  Customer Service Ambassador (EXPO 2020 Dubai)

  • Trained junior team members in customer service strategies and property policies.• Developed and implemented strategies to improve guest experiences and build loyalty.• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

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  Emirates

  Oct 2022 - now

  • Senior Airport Services Agent

    Apr 2024 - now

  • Airport Operations

    Oct 2022 - May 2024