Fernanda Araújo

Experience

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  Dinâmica Valadares Apoio e Serviços Administrativos.

  Feb 2010 - Oct 2014

  Tax Analyst

  • Calculated taxes and fees, wrote statements and reports for accounting, solved company’s issues;• Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate decision-making;• Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges;• Advised internal partners on adherence to federal and state tax regulations and laws to promote corporate legal compliance.✦ Achievements ✦ • Started working as an intern, but in a few months, I was promoted to Tax Analyst due to excellent performance and great skills. Show less

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  Leste Assessoria Contábil

  Dec 2014 - May 2018

  Tax Analyst

  • Calculated taxes and fees, wrote statements and reports for accounting, solved company's issues;• Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate decision-making;• Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges;• Advised internal partners on adherence to federal and state tax regulations and laws to promote corporate legal compliance.

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  Lojinha Delas

  Aug 2015 - May 2018

  Entrepreneur

  • Retained existing clients and substantially increased customer base, product line and sales volume;• Interfaced with customers and determined their needs;• Maintained updated on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge;• Negotiated pricing with distributors and customers to optimise cost savings;• Resolved customer issues using strong interpersonal skills and conflict resolution techniques;• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. Show less

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  Time2Travel Agency

  Mar 2019 - Jul 2020

  Customer Service Representative

  • Supported students in the process of opening a bank account and solving issues with English Schools, being the direct contact between them and the agency; • Was responsible for greeting the students, showing their accommodation and vicinities, helping them to buy the mobile SIM card and acquiring the Student Leap card.

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  Sky Handling Partner

  Nov 2021 - now

  Passenger Service Lead Agent

  • Ensuring passengers and their baggage are processed for the correct flight in accordance with guidelines and standards;• Verifying the validity of passengers’ documentation, with respect to immigration and security policies;• Ensuring that all passengers are asked the relevant security questions;• Assisting disrupted passengers;• Attending to the needs of passengers who may require special assistance;• Accurately controlling the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations;• Dealing with passengers in a positive and friendly manner at all times demonstrating excellent communication skills;• Meeting inbound passengers and escorting them to immigration through the correct channels. Show less