Kathleen Bardot SSM, CSM, CSPO, MBA

Experience

• 

  Bank of America

  Feb 1997 - Aug 2018

  Accomplishments – Reduced Kanban team cycle times by 40%, focused teams on quality acceptance criteria – Improved Scrum team velocity by 39%, created cross functional developers & automated testing – Championed the national transformation of 18 Collections Recovery & Treasury Finance Technology teams from waterfall to Scrum/Kanban – Influenced CA Agile Central (Rally) Kanban tools and metrics design – Increased risk visibility by 235%; opened lines of communication between risk and application teams regarding known application policy violations and system vulnerabilitiesResponsibilities – Service Delivery Management lead for Collections Recovery & Treasury Finance Technology focusing teams on lean agile adoption and improved automation throughout the software delivery lifecycle – Certified Scrum Product Owner & Certified Scrum Master for multiple globally remote agile teams – Harmonize business needs with technical capabilities to achieve desired value for multiple compliance and financial impact projects – Decrease risk exposure generated by 48 mid-range and large-scale applications supporting deposit, fraud, and credit card operations – Facilitate dialogues between Global Information Security, Application Governance, Risk Control, and Application Management to solve complex risks and negotiate policy changes Show less Accomplishments– Designed the depository account collection system (RAMS) responsible for ~$27+ MM in annual loss mitigation – Implemented key metrics to consistently measure a developer’s ability to:–– Meet or exceed time-to-market expectations–– Adhere to industry quality standards–– Deploy error-free code– Identified operational improvements which allowed for additional responsibilities with flat staffing levels– Lead a team of self-taught, remotely located developers through 3 development language transitions and 5 system conversionsResponsibilities– Resolve complex system, operational and process issues for the deposit account collections and reclamation business units– Control production support activities to meet or exceed expected application service level agreements– Adhere to corporate compliance standards for ~20 applications, including 4 systems of record– Manage unit, system integration, and user acceptance testing for 100% of Waterfall releases– Produce executive reporting Show less Accomplishments– Transcended education and experience to become a self-taught database manager in less than 12 weeks; responsible for table structure, VBA enhancements and production support resolution– Overcame late breaking changes to mail 3000+ legally required letters on time– Educated and supported a national high net-worth relationship management workforce to ensure success of the mutual funds reorganization and adherence to government standardsResponsibilities– Administer mutual fund reorganization mailings to high net-worth clients –– Implement of VB code changes in both Word and Access –– Drive letter fulfillment timelines– Support 300+ national relationship managers with–– Adherence to account titling standards–– Driving client authorization Show less

  • Technology Project Solutions Consultant

    Apr 2013 - Aug 2018

  • Technology Manager – Application Programmer

    Aug 2002 - Apr 2013

  • Communications Specialist

    Jan 2001 - Aug 2002

  • Personal Banker

    Sept 2000 - Jan 2001

  • Teller

    Feb 1997 - Sept 2000
• 

  TEKsystems

  Aug 2018 - Jul 2019

  Consultant

  Accomplishments– Executed a flawless implementation of the Seed Data Framework redesign to eliminate more than 44,000 differences across 5 environments – Installed in hot environments with zero impacts to 850+ Million payment transactions – Leveraged agile strategies to overcome the team’s lack of Mastercard & Production release experience – Decreased environment vulnerabilities by 60% – Ensured there were zero impacts to release testing – Standardized and documented patching and certificate renewal best practices – Opened lines of communication between environment owners and infrastructure support teamsResponsibilities– Served as the Scrum Master for the Decision Management Platform’s environment health scrum team– Supported Platform Health across 5 environments – Decreased platform vulnerabilities – Supported PCI compliance certification – Reduced release impacts Show less

• 

  Mastercard

  Jul 2019 - now

  Release Train Engineer for the Decision Management Platform.

  • Vice President, Technical Project Manager

    Sept 2022 - now

  • Director, Strategic Program Management

    Jun 2020 - Sept 2022

  • Consultant (Release Train Engineer)

    Jul 2019 - Jun 2020