Jen Riley

Experience

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  Cheque Centre Limited

  May 2011 - Jun 2013

  Area Support Manager / Branch Manager

  - Management of 18+ branches - Coaching and developing Branch Managers and Cashiers - Remote management - Recruitment

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  9xb

  Jul 2013 - Feb 2022

  - Established a successful Agile Project Management function; responsible for the SDLC of ~50 complex ecommerce applications- Accountable for the matrix management of ~30 team members across multiple disciplines (PM, QA, Development, Infrastructure) - Responsible for the strategic direction, standards and processes used across the studio. Ensuring commercial success, staff and client retention are central to all decisions- Established a strong feedback loop for teams; regularly iterating to augment process and add business value - Coaching, mentoring and managing Senior Project Managers, Project Managers and Project Coordinators- Responsible for recruitment, training, performance reviews and the growth and development of the Project Management department - A strong advocate of Agile practices; I transitioned the studio from matrix resource management to cross functional Scrum teams increasing team morale, efficiency and consistency - Provided support for the sales team in new business tenders; demonstrating a deep understanding of the dynamics of the supplier-client relationship - Provided accurate commercial forecasting, variance analysis and departmental updates to board level Show less Senior Project Manager at 9xb digital agency in Harrogate, managing projects through requirements capture, design, development and marketing stages through to and beyond launch. Responsible for continual refinement of the project workflow for the studio. Responsibilities include: • Manage and deliver several work streams for various types of digital projects within multiple accounts to agreed scope, budget, quality and to deadline• Specialising in management of bespoke SaaS products with on-going development programmes• Led the agencies transformation to agile methodology • ScrumMaster Certified • Business Analysis experience and UX consultancy • Planning, negotiating and scheduling resources to meet project timelines • Excellent understanding of Software Development Life Cycles • Trial, implement and iterate new process within the Department and liaison with Development team • Coach and develop Project Managers • Client liaison through all project stagesClients include: Euro Car Parts, Bathstore, Pizza Express, Bradford Theatres, Lawcris, Cedar Court Hotels, First Hull Trains, Gravity Show less

  • Head of Delivery

    Jun 2019 - Feb 2022

  • Senior Project Manager

    Jul 2013 - Jun 2019
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  Accenture UK & Ireland

  Feb 2022 - now

  Senior Consultant | Delivery Lead

  During my time with Accenture I've held three roles to date: Delivery and Account Lead - Leading consumer and retail finance organisation - Responsible for delivery across two squads - Program discovery activities- Agile CoachingDelivery Lead - UK Health Org (March 2022 and February 2023) - Responsible for the Organisation Based Testing application; I led in the transition from the incumbent supplier; ensuring thorough knowledge share and continuity for the service - Drove an initiative to move towards Continuous Delivery (CI/CD), Collaborating with all functions across the account to increase automation. - Responsible for the coaching and development of 5 Scrum Masters- Led in the implementation of delivery metrics for internal and client review; this allowed our data to drive our actions towards better client outcomes- Continually drove improvement in the team's ways of working; developing workflows, improving test automation, developing an effective team through many personnel changes, improving story mapping techniques, roadmap utilisation and estimation. All objectively measured through improved client outcomes and delivery metrics. Delivery Lead & Account Lead - UK Health (February 2023 - present)- Responsible for the Cloud Infrastructure delivery across multiple squads within a rainbow setting- Facilitated team rotations to ensure colleagues development priorities are met whilst maintaining a high delivery standards for our client - Facilitating a highly complex knowledge transfer for the SUS+ cloud Infrastructure to a new supplierAlongside my primary account I am also ‘People Lead’ to a number of individuals; responsible for their onboarding, career growth, pastoral care and any performance concerns. I’ve also co-led the Pride Families support pillar; encouraging peer to peer support for like minded people. Show less