Suji Sathiyamurthy

Experience

• 

  Xoanon Analytics

  Jan 2015 - Apr 2015

  Intern

  Analyzed customer call data statistics using Apache pig and pig Latin to formulate the frequency of complaints calls on each day, deriving insights that aids in understanding customer grievance.

• 

  Verizon

  Jun 2015 - Sept 2017

  Published an internal tool to create and manage technical events run for employeesCreated dashboard and visualizations for clients with a focus on clearly communicating information to improve business, save money and time Developed components for cloud monitoring dashboards using Angular, ASP.NET, and MS SQL

  • System Analyst

    May 2017 - Sept 2017

  • Software Developer

    Jun 2015 - Apr 2017
• 

  FundsIndia

  Sept 2017 - Aug 2018

  Product Lead

  Redesigned the user registration flow for easy customer onboarding that increased the number of user registrations per week by 120%Created user stories and product roadmaps on JIRACollaborated with financial analysts and the marketing team to come up with strategies to retain customers on the platform Led the front-end development for the brand revamp initiative using cutting edge front-end technologies like Angular and Typescript

• 

  RBC

  May 2019 - Dec 2019

  Technical Systems Analyst

  Analyzed server downtime using PowerBI and created proactive monitoring dashboards; thereby reducing downtime by 96%Identified areas of improvement around processes and digital transformation, prioritized initiatives based on impact on the business and recommended a plan of action using DevOps best practicesPerformed backlog grooming for DevOps tasks in the RBC digital release engineering team bucket

• 

  University of Waterloo

  Jan 2020 - Dec 2020

  Interviewed and surveyed ~1550 participants for user research, created factor models and visualizations using R, Python & BI toolsResearched games with VR capabilities and wearables to analyze user behavior and understand how tangible experiences affect users' involvement and immersionIdentified key metrics in measuring user experience and established empirical evidence using factor analysis techniques Proposed a novel scale to measure User Experience in haptic applications

  • Research Assistant

    Jan 2020 - Dec 2020

  • Teaching Assistant

    Jan 2020 - Apr 2020
• 

  Harled Inc

  May 2021 - Sept 2021

  Product Owner

  Contributing to problem and solution discovery efforts by conducting internal stakeholder and customer interviews and research, and developing and running experiments to validate conceptsDesigning and developing a learning management system that caters to the specific needs of the indigenous student community Engaging with internal and external stakeholders to consult and inform product direction through clearly articulated product requirements

• 

  Insightsoftware

  Aug 2021 - now

  • Product Manager

    Jul 2024 - now

  • Customer Success Manager, Embedded Analytics

    Aug 2021 - Jul 2024