Sean Murphy

Experience

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  TriOS College

  Jan 2007 - Jan 2008

  Volunteer Network Technical Administrator

  • Applied classroom certifications and education in a true help desk environment at the triOS college while volunteering

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  C.I.M. Solutions Inc.

  Feb 2008 - Sept 2009

  Network Technician

  • Provided Onsite and Remote technical support to medium and large scale businesses involving servers, desktops, laptops and printers• Assisted with sales and training of new hardware and software products (server/software packages, laptops)• Supported All ranges of employees from receptionist to high level executives• Install and configure new server hardware and software and configure network• Manage, maintain and support Active Directory, Exchange, Symantec backup and Antivirus software • Monitor and maintain backups daily for multiple companies. Always checked to make sure a company had a good copy of backup in-case of a failure. Recovered major file in Business Vision database from a previous month from a SBS backup, as it was a critical situation• Configure and maintain anti-virus software for desktops and servers. Solved a major issue with CA Trust with broken updates Caused by patch updates. Also recently upgraded and setup a company from Symantec version 10.1 to 11.0• Lead person for an upgrade and setup project for Symantec anti-virus version 10.1 to 11.0. Company size was 80+ users that were internal and external for the project. Coordinated with all external users to apply updates for anti-virus to laptops when times were appropriate.• Installed BES on an 2007 Exchange server for a medium sized company. Completed project to configure all Blackberries for employees to newly configured BES. Show less

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  County of Grey

  Aug 2009 - Jan 2010

  Network Support Specialist (Contract)

  • Manage and Maintain Windows 2003/2008, Active Directory and Exchange Servers• Support and Setup VOIP telephone system• Manage and resolve LAN infrastructure issues• Active Directory: Configure AD, MSI deployment, Create group policy restrictions, Creating users and groups • Build, reconfigure and repair servers, workstations and laptops.• Image and Deploy Windows 7 and XP workstations• Provided end-user training on MS Office suite 2010 as this was company wide migration from previous version. Show less

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  Durham College

  Aug 2011 - Oct 2011

  Help Desk Support (Contract)

  • Assisting students with network problems including Active Directory login accounts, Email, printer communication and wireless connectivity.• Support faculty members in resolving laptop, desktop and AV presentation issues .• Provided how-to presentations on campus Wi-Fi setup.• Used heat ticketing software to track time.

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  KAR Industrial ltd

  Oct 2011 - Mar 2012

  I.T. Systems Administrator (Contract)

  • Provided support for a Windows PC/laptop environment for approximately 200+ users across multiple company locations.• Perform database backups, restores, updates and regular maintaince of the corporate ERP Streamline and Catalog Inventory databases.• Manage and create custom reports using Crystal reports 11 and SQL BIDS.• Troubleshoot and resolved various issues, including but not limited to: hardware or software error messages, PC/laptop booting issues, wireless Smartphone's, Bluetooth accessories, external client issues, remote access and off-site employee network connection issues.• Installed, Configured newest version of Acronis Backup 11. Monitored all backups set up on a custom schedule including all remote machines at all locations.• Monitor and perform storage backups and restores using Backup Exec 12.• In charge of updating companies websites with current promotion flyer’s (basic HTML).• Administrator of Active Directory, Exchange 2003 and SQL 2005/2008.• Created technical documentation, processes and standards for knowledge base.• Provide Blackberry setup, configuration and support to all employees. Show less

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  TJX Canada/Winners Merchants International L.P.

  Apr 2012 - Apr 2013

  Telecom Support \ Technical Analyst (Contract)

   Delivered Tier 2 and Tier 3 deskside and telecom support for 1,300 users, high-level company executives, across multiple company locations; prioritised work orders using Zendesk ticketing software. Managed all telecom inventories, including Blackberries, Nortel VoIP headsets, Nortel Digital sets, and headsets; purchased supplies for Telecom Department. Configured, monitored, and repaired telecom issues with Blackberries, PBX, Nuance SpeechAttendant, CallPilot, VoIP, digital, and Genesis Call Reporting. Participated in Windows 7 deployment project. Improved telecom SLA from 65% to 97%, streamlining the amount of inventory from vendor and completed project prior to established deadline. Show less

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  Vertex Solutions Corp

  Apr 2013 - Aug 2013

  Level 2 Sr.Help Desk Analyst - Level 1 Lead (Contract)

   Supported small to medium-sized law firms and provided technical assistance with servers, desktops, laptops, printers, switches, and routers. Used Autotask to monitor all company products, supervised first level technicians, and used RapidFire ticketing software to prioritise technical issues. Streamlined helpdesk process, resulting in improved ticket response; designed ticket priority level system for Vertex to better classify and prioritise issues. Planned and coordinated migration of Office 365 exchange to Ceryx-hosted exchange, including resolving major issue related to auto discovery impacting Outlook and old Office 365 server records. Oversaw configuration and troubleshooting of cellular devices used by client companies. Show less

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  WW Works Inc.

  Aug 2013 - Nov 2013

  Service Desk Analyst Tier 1/2 (Contract)

   Resolved second-level service requests received by email and phone from small to medium-sized companies; provided software and hardware support to maintain workstations, servers, printers, networks, and vendor-specific hardware and software. Configured Microsoft Office 365 for all users switching from Exchange server.  Assisted with Exchange recovery process to rebuild corrupted databases from previous backup. Created network diagrams of server racks and client information to provide better service; enabled quicker resolution of technical issues during client emergencies. Show less

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  Humber College

  Dec 2013 - Feb 2014

  Deskside Support Technician (Contract)

   Provided second line support to staff and students, responded to support requests received in Remedy ticketing system, and resolved issues with electronic devices to enhance delivery speed to faculty during lectures. Executed problem analysis to implement temporary or permanent fixes to restore service to customer as soon as possible, and escalated incidents to other support teams when necessary. Created, maintained, and published support documentation to assist staff and students with quick issue troubleshooting and resolution. Show less

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  Cash Money

  May 2014 - Apr 2015

  IT System Technician

   Provided Tier 1 and Tier 2 software and hardware support and used EasyVista to prioritise and complete work orders in accordance with service level agreements (SLAs); provided on-call rotational support to all stores. Installed and configured systems for all new store locations across Canada; set up network with Cisco, SonicWALL, HP switches, and backup network devices, and keyless entry systems, POS systems, and Lexmark printers. Monitored daily Symantec Backup Exec operations and prepared event logs for Windows 2003-2008 servers. Created and managed phone extensions on Avaya for employees and new stores, and managed email accounts on Exchange and user accounts in Active Directory. Completed storewide POS system migration from Windows XP to Windows 7, including imaging new hard drives, and guiding store staff through installation steps. Show less

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  Sienna Senior Living

  Apr 2015 - Aug 2015

  Service Desk Analyst

   Delivered Tier 1 and Tier 2 technical support via phone, email, and in person to resolve software and hardware issues; supported Android, Blackberry, and iPhones. Monitored ConnectWise support ticketing system and delegated tickets to fellow team members. Used SCCM as primary remote tool to support users; set up software packages, deployed IE 10 to all computers, and created reports, including documentation on how many computers had Windows XP versus Windows 7. Facilitated large migration from Exchange Hybrid to Office 365, working with external support to resolve issues; updated DNS records, ensured correct user settings for Office 365 in Microsoft Office, and assigned licenses. Created and maintained email accounts on Exchange and user accounts in Active Directory; problem solved email flow issues between internal and external contacts and corrected mail loop issue. Discovered blacklisting issue related to company domain name, and used MXToolbox to monitor company DNS records; reached out to external companies to remove Sienna from blacklists and prevent designation as spam. Installed, configured, and troubleshot phone extensions on Avaya phone system. Monitored free disk space on servers daily to mitigate existing virtual machine (VM) drive space issue. Set up and administered user and group accounts, set permissions, and created file system directories in RHEL 6 Show less

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  Infinity Technology Consulting Group Inc. (ITCGI)

  Feb 2016 - Apr 2016

  Technical Lead (Contract)

   Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained. Includes Managing team performance and progress. Removing all executives from a Fujitsu software management application and followed up by configuring devices with office 365 settings.