Musharraf Noor

Experience

• 

  Emirates Aviation Services LLC

  Oct 2013 - Jan 2014

  Aircraft Maintenance Technician

  ● Assisted in Scheduled & Unscheduled Maintenance Activities (Cessna172s (Garmin 1000) & Piper PA-28 Warrior III)● Assisted in Pre-Flight & Post-Flight Inspection.● Assisted in Monitoring & Service of GSE (Ground Support Equipment)● Assisted in Managing Engineering Stores

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  Emirates

  Sept 2015 - Aug 2020

  ● Responsible for managing and leading the assigned team.● Responsible for distributing information & assisting the team.● Taking part in new projects, & promoting new ideas within the team.● Issuing of boarding passes and rescheduling of passengers affectedby flight interruptions or various reasons.● Managing passenger baggage processing including handling and feecalculation if applicable.● Assisting passengers as needed through various scenarios, such asarrival and check-in processes, including support for passengerswith special requirements (unaccompanied minors (UM), VIPpassengers, or handicap support)● Ensure Compliance with all the Standard Operating Procedures.● Assisting premium passengers in Emirates first and business classlounges.● Working proficiently with airline systems such as GUI, BAMBAM, ASConnect, ABC & ResConnect.● Maintaining the highest standards of safety and security at all times.● Experienced in all departments such as check-in, boarding,connections, lounges, and more.● Ensuring at all times to provide high-quality customer service to allpassengers.● Compatible with working efficiently in various shift patterns. Show less ● Checking in the passengers and examining travel documents.● Working closely with the Customer Service Supervisor to ensure thatefficient and professional service is delivered.● Responsible for facilitating the arrival and departure of aircraft andtheir passengers while coordinating with the dispatcher and thecrew.● Accompanying the I/O and VIP customers for their arrival anddeparture ● Guiding, assisting, and escorting passengers.● Greet and welcome passengers.● Handling flight documents accurately and promptly.● Helping and guiding transit passengers between their flights. Show less

  • Senior Airport Service Agent

    Oct 2017 - Aug 2020

  • Airport service agent

    Sept 2015 - Oct 2017
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  Serene Air (Pvt.) Limited

  Nov 2020 - Oct 2022

  Flight Coordinator

  ● Supervising all flight operations in Dubai and Sharjah airports at the check-in area, Boarding gates, transfer desk, and ramp area.● Coordinating with Cargo, Fueling Company, Baggage Make-up Area, aircraft loading team, FMU, catering suppliers, ATC, airport authorities, OCC, and all other necessary departments for a smooth turnaround.● Coordinating with Ground handling agents (Sharjah Airport Service & Dnata) for all flight activities. Responsible for assisting the passengers with the documents required to travel and taking approvals if needed.● Solving issues and making sure of On-time performance.● Delivering the highest level of Customer Service at all customer touchpoints.● Ensuring compliance with safety and security requirements.● Performing pre-and post-flight administration duties.● Responsible for handling company materials and records.● Responsible for verifying all the bills (Airport tax, landing charges, IATA Bills, Etc.) and making corrections if required, then sending them to the accounts department.● Assisting passengers during delays and cancellations of flights.● Checking with ATC and OCC and ensuring flight plans are updated on time accordingly in case of delays.● Updating the Airport authorities regarding flight rescheduling, delays, and cancellations.● Handling lost baggage issues by coordinating with all the other stations and the GHA to locate the missing baggage. ● Assisting outstations with their queries on visa checks and other travel requirements. ● Working proficiently with RADIXX Serene Air system.● Responsible for handling Deportees (INAD) and ensuring they return to their origin-destination as soon as possible and smoothly. Show less

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  Jetex

  Oct 2022 - now

  • Senior Fuel Procurement Executive

    Oct 2024 - now

  • Fuel Procurement Executive

    Oct 2022 - Oct 2024