Anca Moraru

Experience

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  PORTO CARRAS GRAND RESORT

  May 2009 - Sept 2012

  Spa Receptionist

  The most beautiful period of my professional experience was the one spent in this Greek resort.It was not only a multilingual experience, but also the first full-time job for real, that trained me and made me the professional in tourism I am today.As a spa receptionist I was in charge with the reservations of the therapies, the promotion of the therapies among the clients, the billing and closing procedures.I was also the trainer for the new receptionists in Atlantis and Epitome reservation systems and also for the organizational procedures.I was the one that designed the graphic materials used for promoting the spa center, planned and organized events and also helped the therapist prepare for their procedures.The biggest accomplishment regarding this job was the recognition of my work. After my first year here as a trainee, the management asked me to come back as a full-time employee, admiring my involvement and my passion for this field. কম দেখুন

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  HOTEL DOROBANTI***IASI

  Feb 2011 - Oct 2012

  I started as a receptionist in this hotel, but I dedicated myself to it as for a second home, getting to know all the procedures and trying to promote it as much as possible.As a marketing manager I was in charge with the communication with all the tour agencies in order to establish collaboration with our hotel. I was the one in charge with the hotel's accounts on the online reservations platforms.I created the graphic elements used inside the hotel, as menus, customer questionnaires and so on.I created and established together with the hotel manager the marketing strategy.I was also in charge of administrative duties, supervised the rest of the reception and F& B staff. কম দেখুন

  • Marketing Manager

    May 2011 - Oct 2012

  • Front Desk Receptionist

    Feb 2011 - May 2011
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  Gerald's Hotel

  Oct 2012 - Apr 2014

  Front Desk Receptionist

  I was in charge of billing procedures, check-in and check-out of the individual guests and group reservations.As a front office representative I was the first contact person for any kind of issue a client might have in our hotel , providing them all the necessary info or solving their request in the best and quickest way possible.Assisting the account manager and hotel manager in the daily routine, providing the creative and organisational part for events inside the hotel was another part of my duty.I was also in charge of the reporting for the accounting department and F&B manager. কম দেখুন

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  Kaufland Romania & Moldova

  Apr 2014 - now

  As part of the CRM department, I manage the national customer loyalty program from the operational point of view, make a significant contribution to establish the loyalty program in the national organization.I am actively supporting the further development of the national loyalty program by accompanying the requirements management based on expert knowledge, observation of the competition and customer feedback, I am responsible for the components for successful program management, such as overall branding standards, an overview of regular program communication, support for national cooperation and partner activities.I am also in constant exchange with national interface areas such as sales, purchasing, law & compliance, IT and with the international CRM organization. From technical point of view I am in charge of setting up the benefits for our customers.In addition to this, I handle also direct marketing content, concept and coordination, actively supporting the design of the campaigns and actions we perform.Being the main contact person for customer service, I am aware of our customers needs and try to fullfil them in their advantage and considering the best timing.I am representing as well the interface to the international CRM loyalty program management team. কম দেখুন As a part of the regional distribution team for the Kaufland weekly newspaper, I coordinated together with my manager a team of 40 local team leaders and more than 600 distributors.I was the first contact person for the teams on the field, providing them all the necessary weekly info and reporting.My collaboration was also with the printing houses and around 30 transport companies for logistic issues. Periodically, I ensured the national logistic of the Kaufland newspaper from the printing house to the client's mailbox.I planned and took care of the whole process for distributing external leaflets along with the weekly Kaufland newspaper, and also support their checking in the field.I was responsible for the distributors payroll documents, for the preparation and managing the logistic contracts for our transport suppliers, both local and national.I planned and implemented the whole necessary actions in order to expand one requested distribution area.When necessary I also trained the new colleagues in the department and other HR duties like scheduling and being part in some interviews for the local team leaders.Beside this tasks, I was in charge for all the administrative duties, meetings planning and presentations creating for my manager, and also I was the creative part involved in the new projects. কম দেখুন

  • Customer Relationship Management Manager

    Jul 2022 - now

  • CRM Loyalty program management

    Oct 2018 - now

  • Distribution Assistant

    Apr 2014 - Oct 2018