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Constantinos Papaeftychiou

Constantinos Papaeftychiou

Information Technology Support Engineer

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location of Constantinos PapaeftychiouNicosia, Nicosia, Cyprus

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  • Timeline

  • About me

    Technical Support Engineer at PrimeTel PLC

  • Education

    • Intercollege

      2007 - 2009
      Diploma Computer Engineering

  • Experience

    • Deloitte

      Apr 2010 - Nov 2010
      Information Technology Support Engineer

      - IT Help Desk Engineer. Responsible for the first line of support for end to end users on their dailytasks.- Hardware maintenance such as laptops or desktops repairs.

    • Abacus Limited

      Oct 2011 - Jun 2016
      Information Technology Support Engineer

      - IT help desk support for all the end users- Provide company client IT Support on premises- Setup configure and administer Symantec Endpoint Protect- Active Directory Administration- DHCP administration- DNS Administration- Networking Support such as routers, switches and firewalls such as checkpoints.- Print server configurations and administration- WSUS setup and adminisration

    • FPC Risk

      Aug 2016 - Jan 2017
      Information Technology Support Officer

      - Installing and configuring user computer/laptops- Diagnosing and solving hardware/software faults- attending to user daily inquiries regarding software or hardware problems- Overseeing system and software updates for users- Managing user/email accounts- Overseeing server/systems backup- Perform periodical software/hardware maintenance on PC's- Oversee user access/permission to the file server- Monitor user operations in order to ensure compliance with IT Policy

    • Noble Energy

      Jul 2018 - Dec 2018
      Information Technology Support Specialist

      - Diagnoses and troubleshooting Tier 2 problems encountered with personal computer hardware andperipherals- Assists in the resolution of Tier 2 issues encountered with personal computer-operating systems andsoftware packages- Assists in diagnoses and troubleshooting basic network connectivity and network printing issues- Works with vendors and maintenance service providers to diagnose, repair and correct issues forusers- Troubleshoots basic to intermediate network issues before escalation to infrastructure teams- Lead projects/activities and mentors less experienced team members in resolving IT incidents Show less

    • A.C NetFlash Technologies Ltd

      Feb 2020 - Aug 2022
      Technical Support Engineer

    • PrimeTel PLC

      Aug 2022 - May 2023
      Information Technology Support Engineer

  • Licenses & Certifications

    • CCNA Exploration: Accessing the WAN

    • CCNA Exploration: LAN Switching and Wireless

    • CCNA Exploration: Routing Protocols and Concepts

      May 2013

    • CCNA Exploration: Network Fundamentals

      Feb 2013