Devin Bese

Experience

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  Trammell Crow Company

  Jan 2001 - Jun 2005

  Network Services

  Functioned as a Help Desk Technician (2001-2004) tasked with assisting internal customers with all of their windows-based application and network connectivity issues before earning promotion to serve as Telco Engineer. Partnered with internal IT teams and vendors to coordinate office relocation and cabling projects. Interfaced with phone companies to seamlessly deploy voice services. Installed, configured and supported a wide range of VoIP systems, including Cisco Call Manager, Unity, Nortel, Avaya, NEC, Norstar and InterTel.• Deployed voice services to Trammell Crow’s 80+ office locations after skillfully negotiating telecom contracts.• Minimized system downtime by skillfully resolving voice outages in a timely manner.• Successfully completed professional development courses to become a Microsoft Certified Professional (MCP) in systems engineering and administration. Show less

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  CBRE

  Jan 2004 - Dec 2009

  Enterprise Engineer

  Technical Scope: Multiplatform PBXs, Cisco Call Manager, Nortel Option 11 & 61, Avaya, NEC, Inter-Tel, Norstar, Octel, Unity Messaging, NEC, Definity, Meridian MailAt CB Richard Ellis, I resolved user tickets with expert troubleshooting on network outages in collaboration with phone companies and other telecom engineers for networks used by 10K+ users across the country. I also oversaw hardware lifecycle and administration for highly technical projects to ensure objectives met on time and within budget.Below is are a couple of highlights from my time as an Enterprise Engineer:• I eliminated obsolete data and voice services generating $500K in annual savings.• I led the successful deployment of Cisco IPT in six cities over one weekend. I was recognized by the CIO for outstanding work. Show less

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  Brinks Inc.

  Jun 2005 - Jun 2006

  Telecommunications Engineer

  Provided 24/7 support to minimize the downtime of Brinks’ voice networks. Collaborated with local phone companies and internal IT teams to restore voice services and troubleshoot existing hardware issues. Supported a wide range of IPT and TDM systems, including Cisco Call Manager, Cisco Call Manager Express, Cisco Unity, Cisco Unity Express, Nortel BCM 50 and Nortel BCM400 as well as Octel, Nortel Option 61 & 11, Norstar CICS and MICS. Managed all aspects of complex technical projects, which involved upgrading legacy phones; coordinating office relocations; negotiating contracts with telecom companies; setting up and maintaining voice and video conferencing services.• Successfully installed and configured Cisco and Nortel VoIP in Brinks’ Detroit, Denver and Philadelphia offices Show less

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  Strategic Business Systems (SBS) - Hewlett Packard

  Jan 2010 - Dec 2010

  IT Consultant

  Technical Scope: Cisco IP Telephony, PBX Systems, Cisco CER, VG200, ISR 2800/3800 Voice GatewaysAs a consultant, I interfaced with clients to guide installations and configurations of Cisco IP Telephony at more than 140 Agilent remote locations internationally. I provided support and troubleshooting for Tier III issues and design questions. I also supported local teams on voice and data cuts as they transitioned to Cisco IPT.Below is a highlight from my work as a Consultant:• I met all objectives and goals for migration projects from Avaya to Cisco on all sites. Show less

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  UeBiz

  Dec 2010 - Jul 2011

  VoIP - Sr. Voice Engineer

  Technical Scope: CUCM 4.0 to 8.X, Unity 4.X to 7.X, Unity Connection, Call Manager Express, Cisco Meeting Place Express, Cisco IPCC Express, SIP, H323, MGCP, CUBEAt Jonathan Roberts Assoc Inc/Universal E-Business Solutions, I designed configurations for complex voice network integration for clients with userbases ranging from 500 to 15K+. I provided technical consultation and design recommendations for new client office installations. I also oversaw upgrade and installation projects for latest in Cisco technology and administered Tier III and Tier IV support through global Cisco Gold partner network.Below is a highlight from my work:• I spearheaded installation projects for five unique clients to interoperability on third party systems. Show less

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  Unisys

  Jul 2011 - now

  Senoir Voice Engineer

  Technical Scope: CUCM 4.0 to 11.X, Unity Connection 11..X, Call manager Express, Cisco IPCC ExpressAs a Senior Voice Engineer, I administer Tier III and Tier IV support for multiple clients connected through our Cisco Gold partner. I create and manage the upgrade schedule for the latest Cisco VoIP and video solutions. I also direct all facets of the hardware lifecycle and coordinate with end-users to ensure performance and accessibility.Below are some highlights from my time with Unisys:• I served as the Tier IV escalation point for voice team on outages, installations, monitoring, and project issue resolution.• I prevented system outages through the implementation of best practices and optimized network monitoring.• I led the voice team and developed staff through mentor-ship and customized trainings. Show less

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  Kaiser Permanente

  Apr 2016 - Apr 2018

  Network Voice Core Engineer

  Technical Scope: CUCM 8.X to 10.5, Unity Connection 8.X to 10.5, CUSP, UCCE, CER, CVP, SME, VG224/248 to VG350, PRI, SIP, CUBEWorking for Insight Global/Kaiser Permanente, I led network migrations and provided Tier III and Tier IV support for a multi-cluster environment. I designed and executed new call flows in collaboration with the UCCE team. I authored implementation documentation for multiple projects. I coordinated production of test plans and ensured the operational integrity of clients’ voice core network.Below are some highlights from my work as a Network Voice Core Engineer:• I maintained a 100% successful completion rate for upgrade and migration projects✯ I was the rganizational SME for voice core technology within an environment of 52 clusters nationwide.✯ I maintained a 100% successful completion rate for upgrade and migration projects✯ I was the organizational SME for voice core technology within an environment of 52 clusters nationwide.✯ Lead migrations from 8.x to 10.5 for multiple clusters for CUCM, CER, CUC.✯ Implemented CUSP migration call flows along with UCCE team✯ Implemented end-of-life migrations from legacy VG224/248 to VG350✯ Lead migrations from PRI to SIP to redundant CUBE deployments✯ Provided and designed implementation documentation for multiple projects✯ Tier IV escalation point for voice team on voice outages, installations, monitoring, and projects Show less