
Diveya Patel
Account Specialist

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About me
Project Manager - Environment Agency
Education

University of Birmingham
2009 - 2012Bachelor of Science (BSc) Sports and ExerciseBSc Sports and Exercise Science
Experience

Randstad Inhouse Services
Apr 2014 - Oct 2017Account SpecialistAs an account specialist my role is to manage and coordinate an on site work force to ensure that all client and business critical tasks are completed within strict deadlines. Working onsite alongside the client.Key Responsibilities:- Fill high volume labour requirements on a daily basis- Manage skilled pool number to ensure all labour requirements are achievable - Prepare and deliver monthly/quarterly business reviews- Coordinate daily roles within the office to ensure all responsibilities are carried out, and client/audit specific targets are achieved- Liaise with all levels within the client structure, e.g. 3rd party suppliers, Shift Managers, Department Managers and General managers- Liaise and meet with Randstad Senior management - Liaise and build relationships with multiple second tier vendors to aid candidate attraction- Candidate attraction; organise advertising, jobs fairs and jobcentre presentations.- Complete all management information reports- Staff development; carry out monthly reviews, and any disciplinary action required. - Planning and implementation of new processes- Manage the end-to-end recruitment process Show less

Adecco
Oct 2017 - May 2022- Deliver full end-to-end recruitment activities for permanent positions; from intake discussion, advertising through to short listing and contract creation.- Create operational reporting to in line with stakeholder requirements- Identify areas of potential optimisation assisting with developing solutions- Proactively establish and maintains beneficial business relationships through networking with industry contacts, association members, trade groups, employment groups and/or social media- Train and provide guidance on industry best practices to less experienced team members- Maintain effective, ongoing relationships with the client activating as a trusted advisor. Show less - Work with the internal key stakeholders to ensure maximum profitability of client accounts bymanaging KPIs including, service delivery and resourcing / recruitment cost management.- Manage and reduce ongoing cost of service delivery to clients through the effective analysis of clientneeds; planning and delivering operations.- Ensuring client’s resourcing plans and service delivery expectations are met including; advertisingroles, sourcing, onboarding, associate aftercare programme; payroll queries and invoicing process- Qualify job roles or service requirements, timescales, expectations and create sourcing strategy to becommunicated with the client.- Providing market insight and benchmarking information to our clients with regards to marketconditions.- Building and maintaining relationships Show less Based site at BNP Paribas Personal Finance, as part of a high performing service driven RPO team. My responsibilities include the recruitment, management and aftercare of contractors and temporary staff, as well as the recruitment of permanent roles (both internal and external) across all areas of the client's business.- Providing a consultative Business Partner service - working with key stakeholders to ensure time to hire targets were met and providing guidance and market data to manage client expectations- Responsible for process management and compliance to company and client guidelines - conducting internal audits, producing weekly and monthly reports, and conducting candidate compliance checks.- Tracking and monitoring contracts - Invoice query resolution- Project work - IR35 implementation, ATS system rollout, Payroll system rollout- Conducting Assessment Centres for entry level / graduate roles Show less
Senior Recruiter - Capgemini Invent
Apr 2021 - May 2022Customer Success Partner
Jan 2021 - Mar 2021Recruitment Business Partner - Contract and Temporary Staff
Oct 2017 - Dec 2020

Environment Agency
May 2022 - now- Part of a high performing team that pilots, develops, and implements emerging practices/ innovation in project delivery to tackle the nature and climate emergency- Identifying and scoping innovative technologies and approaches to assist in efficient delivery of projects- Connecting with bespoke project delivery teams during the whole lifecycle of delivery to support integration of emerging practices, including continuous learning- Connecting with, collaborating with and influencing industry leaders and delivery partners, Show less - Developing and maintaining strong working relationships with recruiting managers internally to deliver a world class recruitment service to candidates, from outreach through to induction- Developing relationships with local academic institutions i.e. colleges/universities, to create a pipeline of future employees as well as creating opportunities for work experience, internships and placements- Supporting the development of a recruitment and onboarding 5 year plan to allow for longer term direction setting- Producing reports and analysing data from recruitment campaigns for the Area Leadership Team and Workforce Planning Board- Improving representation from Black, Asian and Minority Ethnic (B.A.M.E) people within the workforce Show less
Project Manager - Innovation Delivery Group
Feb 2023 - nowRecruitment and Outreach
May 2022 - now
Licenses & Certifications
- View certificate

Lean Six Sigma Foundations
LinkedInMar 2019 - View certificate

Strategic Thinking
LinkedInMay 2019 - View certificate

Learning Data Analytics
LinkedInApr 2019 
PRINCE2® 2017 Practitioner
AXELOS Global Best PracticeJul 2023
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