Martin G Benoit

Experience

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  USAF

  Jun 1983 - Apr 2000

  Captain

  Served as Detachment Commander of 273rd EIS for the Texas Air National Guard.

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  Blue Bell Creameries

  Aug 1988 - May 1997

  Sales Manager

  I was the Sales Manager at a $13 million a year facility. We were in the top 10 in sales every year that I was there. We were an ice cream wholesaler to both grocery store chains and convienence store chains.

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  Spherion

  Jun 2000 - May 2005

  On-site, Assistant Manager
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  ACS

  Jun 2005 - Apr 2009

  Strategic Business Unit Manager

  Designing and developing a new solution to privatize the welfare system in Indiana from a state ran operation to a private company ran operation. We supported the SNAP program as well as TANF and Medicaid for the US Department of Health and Human Services. Transitioned over 1,500 employees from the State to ACS.

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  Xerox

  May 2009 - Sept 2012

  Director of Operations

  I currently oversee contact center as well as back office operations for the United States Department of Housing and Urban Development (HUD) We are the prime for the management of a $99 million disaster recovery program from the effects of Hurricane Ike.

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  Conduent

  Oct 2012 - Nov 2019

  Service Delivery Manager

  Manage a technical help desk for the Defense Information Systems Agency for the Department of Defense in support of a $4.6 billion contract for Lockheed Martin. Migrated the Help Desk from the Defense Supply Center Columbus, OH(DSCC) to Scott AFB, IL within 90 days of the launch of the new project. The relocation of this operation has netted the DOD DISA a savings of over $150K per year since the beginning of the GIG Service Management - Operations(GSM-O) contract. In addition to the relocation of support, the help desk has assumed additional mission capability and now handled 300% of the call volume that the original help desk handled. All managers are Help Desk Institute(HDI) certified. I current possess a Top Secret clearance. Show less

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  Defense Information Systems Agency

  Jul 2021 - now

  Branch Chief