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Emran Patwary

Emran Patwary

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location of Emran PatwaryIreland

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  • Timeline

  • About me

    Technical Account Manager at Sophos

  • Education

    • Cork Institute of Technology

      2013 - 2014
      BSc (Honours) in IT Management Computing 1H

    • Cisco certified Network Professional (CCNP)

      2012 - 2012
      CCNP in Switching, Routing and Troubleshooting Network and System Administration/Administrator 930/1000

      Cisco certified Network Professional (CCNP) in Switching

    • Cisco Certified, CCNA

      2011 - 2011
      CCNA Networking 960/1000

      Cisco Certified Network Associate (CCNA)

    • Cork Institute of Technology

      2009 - 2013
      Bachelor of Science (B.Sc.) in IT Support Networking, Programming

    • Cork Institute of Technology

      2016 - 2018
      Higher Diploma in Science in Cloud Computing Cloud Computing

  • Experience

    • Inchydoney Island Lodge & Spa

      Jun 2002 - May 2014
      Supervisor

      Actively managed and supervised group of 30 employees department including planning, rostering, stock control, payroll and optimise business needs. Actively manage client bookings through Reservation Assist software (Spa BookingSystem) and Opera (Hotel Guest Management System).

    • PGi

      May 2014 - Dec 2014
      Level 2 Software and Web Technical Support

      Includes Cisco WebEx, Microsoft Live Meeting, Adobe Connect, PGi GlobalMeet and iMeet.PGi is a leading provider of collaboration software and services. Over the last five years, PGi has hosted more than 1.1 billion people from 137 countries in over 250 virtual meetings.Today over 75% of the Fortune 100 trust their meetings to PGi.

    • Dell

      Dec 2014 - Oct 2016
      Dell SonicWall Technical Support, Senior Analyst

      - Technical support of SonicWall products via Phone and WebEx session- LAN & WAN Network design and implementation, strong knowledge of TCP/IP Protocol Suite Internet Security Architectures Routing and Switching.- Support of Network Security products and protocols like SonicWall, IPS, VPN, IPSec and SSL VPN- NAT, Access Rules, VoIP, TCP/IP, Firewall, Wireless, RIP EIGRP, OSPF, MPLS, ACL, SIP, IPTables, Tunnelling and IPV6.

    • SonicWALL Inc.

      Nov 2016 - Oct 2017
      Senior Support Engineer SonicWall

      Technical Support for SonicWall Global Management System (GMS):- Support environment includes Windows Server, VMware, Linux, MySQL and PostGres database which provides security management, analytic and forensic reporting to form a unified security governance, compliance and risk management.- Troubleshooting Networking issue, Firewall Access Rules, NAT, Packet Monitoring and Certificates - Centralized security management system for all SonicWall products including SonicWall firewall, Secure Mobile Access (SMA) and Email Security.- Detect and prevent any security threat via real time Syslogs and Threat monitoring system- Inherit an replicate security setting from one device to another- Monitor appliances via SNMP monitoring- Monitor users and malicious activities in the Network Show less

    • One Identity

      Oct 2017 - Mar 2018
      Technical Support Advisor

    • Sophos

      Mar 2018 - now

      • Senior Technical Account Manager

        Mar 2022 - now

      • Technical Account Manager

        Jan 2021 - Mar 2022

      • Senior Technical Support Engineer

        Mar 2018 - Jan 2021

  • Licenses & Certifications