Joel Sequeira

Experience

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  JBM Group

  Jan 2018 - Jun 2019

  Quality Engineer

  •Monitored the production on an assembly line and coordinated theactivities of workers whose job was to inspect the parts to ensurethey meet the standards set out by the company.•Generated data input and output reports on daily basis

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  GlowTouch Technologies

  Jul 2019 - Aug 2020

  Technical Support Specialist

  •Provided Chat and Email support to end users for a fast-paced webhosting firm who had technical questions regarding their Websiteand Email functions.•Troubleshooted Website/Email related issues and provided timely resolution to guarantee customer satisfaction.

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  Amazon

  Sept 2020 - May 2022

  VCS Associate

  •Assisted customers with account inquiries, order status updates and returns in a fast-paced environment.•Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features and functionality.

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  Gateway Biosciences

  May 2022 - now

  International Customer Service Technician

  •Assisted customers by resolving the technical issues they werefacing with their system via phone and internet for the client Restorative Therapies Inc.•Travelled to customer location within Asia-Pacific and Middle east regionfor product installations and for onsite repairs.•Maintained positive relationships with customers & distributors.