Madison Mougalian

Experience

• 

  Kitchen House Restaurant

  Aug 2015 - Aug 2017

  Hostess

  • Managed in-person and telephone guest inquiries, reservation bookings, and customer service requests• Monitored dining room and guest flow to maximize table usage and minimize customer wait times• Prepared tables for customer use, including rearranging seating and tables to accommodate large groups• Escorted guests to their designated table, accommodated special requests, and provided waiter information

• 

  Amway

  May 2018 - Aug 2018

  Manufacturing Intern

  World’s largest direct selling company that manufactures and distributes nutrition, beauty, personal care and home products.• Enhanced the manufacturing production line by preparing 200+ boxes full of manufactured product daily and loading onto skids for shipping ensuring deadlines were met and improving efficiency by 15%.

• 

  Study Edge

  Aug 2018 - Oct 2020

  Customizable online learning support for more than 1,000,000 students since 2008.• Ensured a clean, friendly experience for all customers through managing the front desk by answering inquiries and serving important customer needs for 100+ students daily improving customer satisfaction and increasing retention rates by 25%. • Created and presented marketing suggestions to expand the company’s outreach resulting in a 15% increase in new customers. • Helped direct business operations to facilitate marketing efforts towards current students• Developed insights to provide business and process improvements• Developed a marketing plan to further expand reach across the University of Florida campus

  • Customer Service Representative

    Jan 2019 - Oct 2020

  • Intern

    Aug 2018 - Dec 2018
• 

  Hydrogen Group

  Jul 2019 - Aug 2019

  Marketing Intern

  Recruitment and staffing firm located in four countries with headquarters in London.• Handled social media and digital marketing by scheduling and formatting posts resulting in 10% increase in follower engagement.• Worked closely with 2 senior executives to uphold the company’s internal and external reputation on social media and increase brand awareness by 10%. • Executed marketing plans and programs in conjunction with the Sales and HR departments by developing a plan for a studio to improve quality of candidate promotional videos to potential companies leading to 15% improved placement and profit growth.• Researched industry articles for client sectors and created posts for the company’s 186,000 followers on LinkedIn resulting in a 20% increase in candidate engagement. Show less

• 

  University Athletic Association Inc

  Jan 2020 - Mar 2020

  Ticket Associate

  Responsible for driving ticket sales revenue across all UF Olympic Sports through the support of outbound sales initiatives and the cultivation of strong relationships within the defined account base.• Worked cross-functionally with the sales and service teams by creating and managing review yielding relationships with 60+ internal and external customers daily to reach established ticket sales goals of $1000 per week.• Utilized Archtics ticketing and Microsoft Dynamics CRM systems to maintain adequate records of prospecting efforts and propose suggestions on continued engagement strategies and improved customer service by 30%. Show less

• 

  Target

  Jul 2020 - now

  • Shadowed Executive Team Leaders (ETL) at a Target Store to learn the details of the role.• Assigned to a Human Resources ETL, while also rotated to learn the responsibilities of other ETLs• Collaborated with every department of a Target Store including their General Merchandise, Service & Engagement, Specialty Sales, and Human Resources teams

  • Executive Team Leader General Merchandise

    Aug 2023 - now

  • Executive Team Leader Service & Engagement

    Jul 2021 - Aug 2023

  • Executive Lead Intern

    Jul 2020 - Jun 2021