Alinah Luvuno

Experience

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  Gijima

  Mar 2013 - Dec 2013

  IT Support Administrator

  •Repair /reporting of unsolved faults on the network equipment’s and peripherals on daily basis.•Providing Technical I.T support in respect of computer hardware, Software and network.•Updating, repairing and maintenance existing computer equipment’s on daily basis.•Assembling, installing and testing computer software, networks and equipment.•Handling incoming telephone calls and offering 1st line support over the phone.•Assisting users with PC, Printers problems and installation of drivers.•Performing any administrative duties assigned by the Supervisor.•Connecting new users to the network using TCP/IP Protocols.•Installation of application software and computer devices.•Upgrading hardware, software and new installations.•Rendering information security and backup service.•Attending to architectural (hardware) problems.•Supporting Windows XP and Windows 07.•Logging calls with PC manufacture.•Attending to e-mailing problems.•Installing Transvaal systems.•Updating Active Directory.•Ordering new IT assets. Show less

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  Dimension Data Middle East and Africa

  Nov 2013 - Sept 2016

  IT Service Desk analyst

  • Manage Active Directory• Resetting AD and ITSM Passwords.•Attending to e-mailing problems.• Troubleshooting, Adding PC to AD• Making follow up for previous calls • Creating AD access, Internet access • Making follow up for previous calls • Establish VPN access for all remote users.• Logging calls for ITS internal DD on Service-Now Tool (ITSM)• Access to Dimension Data User Identification Service • Logging resolved call for Ned bank and Old Mutual• Train and guide staff hardware and software usage.• Ensure desktop computers interconnect seamlessly with diverse systems.• Maintain passwords, data integrity and file system security for computing environment• Interact with vendor support contacts to resolve technical problems with desktop AND computing Show less

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  EOH SAP Resourcing

  Jan 2016 - Dec 2016

  SAP Basis Consultant

  Duties & Responsibilities: • Installing MS SQL 2012(ECC, Portal, CRM, SRM, GRC, Solution Manager)• Performing Basic Post-installations (STMS, SICK, SLICENSE, and SGEN)• Deploying Business Packages & Patching the system,• Applying support patches,• upgrading and installing add-ons,• Starting and stopping SAP system using Windows operating system,• Background jobs scheduling, job monitoring, job deletion,• SAP license maintenance,• Creating user, assigning roles, locking and unlocking users• System copy, client creating, client copying, client deletion Show less

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  BluePencil Consulting

  Mar 2018 - now

  SAP BASIS and Solution Manager Consultant

  • Installation: Solution Manager 7.2• Post-Installations• Mandatory Configuration:• Basic Configuration• Managed System Configurations

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  Feenix Drone Academy

  Jan 2020 - now

  Drone Pilot

  • Oversee ground and flight operations• Remote-pilot a drone, following a specific •flight plan or obtaining useful footage• Conduct flight demonstrations• Perform pre-flight, in-flight, and post-flight safety checks• Troubleshoot equipment issues• Ensure compliance with all SACAA regulations